Orange Business Services Unveils Service Manage-Watch to Supervise Performance of Enterprise IT Services
May 31 2022 - 7:00AM
Business Wire
- Leverages AIOps for optimal network and application
performance, with special focus on key sites or critical business
periods
- Simplifies end-to-end monitoring of global infrastructure
Orange Business Services is forging ahead in IT performance
monitoring with the launch of Service Manage-Watch, a global
supervision solution for network services and applications for both
Orange-provided and third-party services. It is designed to ensure
that connectivity and security at the edge, applications,
equipment, and user experience are all performing at optimal levels
to meet customers’ business needs.
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Service Manage-Watch adds genuine
predictive AI power to Orange’s performance monitoring portfolio
(Photo credit: Orange Business Services)
Enterprise information systems rely on a multitude of
interconnected services from various suppliers. Measuring the
performance of these IT services is critical to keeping day-to-day
operations running smoothly. Monitoring and measuring, however, are
increasingly complex as IT estates expand, potentially resulting in
lack of global visibility to identify root causes of issues or
recurring glitches, inability to anticipate incidents, and poor
alert management. Traditional monitoring tools take a siloed
approach based on one tool per service, proving inadequate for
today’s distributed infrastructure.
Service Manage-Watch differentiates itself from other offers on
the market by delivering end-to-end real-time visibility via a
single dashboard. In addition, the service is bolstered by a team
of dedicated experts at Orange Business Services to fine-tune the
correlation rules and work closely with service desk agents for
advanced troubleshooting adapted to the specific customer
requirements. This continuously improves global IT performance
supervision. Metrics from monitoring tools are harvested into the
Orange Data Lake and correlated for analysis using Artificial
Intelligence (AI) to generate proactive and predictive alerts.
Service Manage-Watch covers the entire enterprise’s IT
ecosystem. Working independently of existing suppliers and service
desks, it interfaces with monitoring tools that are already
deployed and IT service management (ITSM) software that manages the
provision and lifecycle of IT services. It covers the full Orange
portfolio and can additionally integrate any customer-owned
monitoring tool. Moreover, Orange Business Services consulting
teams can further support customers in their AIOps journeys.
"Service Manage-Watch adds genuine predictive AI power to
Orange’s performance monitoring portfolio. Orange’s proven
consultative capabilities will help businesses ensure that they are
getting the best out of Service Manage-Watch’s capabilities. This
launch strengthens Orange’s position as an independent cloud access
aggregator and gives it differentiation versus hyperscalers," said
Gary Barton, Principal Analyst, Enterprise Technology and Services,
GlobalData.
“As both a telco-native company and an integrator, we provide
the interface and manage the services, so we understand just how
important performance can be to take a business from merely
functioning to being outstanding when it comes to supporting
business initiatives. Service Manage-Watch is a game-changer for
enterprises focused on optimal performance, guaranteeing the
availability of applications and networks, while enhancing decision
making to increase productivity and user satisfaction. It is a key
asset for our Multisourcing Service Integration (MSI) approach,”
explained Daniel Bigagli, vice president, Enterprise Services at
Orange Business Services.
About Orange Business Services Orange Business Services
is a network-native digital services company and the global
enterprise division of the Orange Group. It connects, protects and
innovates for enterprises around the world to support sustainable
business growth. Leveraging its connectivity and system integration
expertise throughout the digital value chain, Orange Business
Services is well placed to support global businesses in areas such
as software-defined networks, multi-cloud services, Data and AI,
smart mobility services, and cybersecurity. It securely accompanies
enterprises across every stage of the data lifecycle end-to-end,
from collection, transport, storage and processing to analysis and
sharing.
With companies thriving on innovation, Orange Business Services
places its customers at the heart of an open collaborative
ecosystem. This includes its 28,500 employees, the assets and
expertise of the Orange Group, its technology and business
partners, and a pool of finely selected start-ups. More than 3,000
multinational enterprises, as well as two million professionals,
companies and local communities in France, put their trust in
Orange Business Services.
For more information, visit www.orange-business.com or follow us
on LinkedIn, Twitter and our blogs.
Orange is one of the world's leading telecommunications
operators with revenues of 42.5 billion euros in 2021 and 278
million customers worldwide at 31 March 2022. Orange is listed on
the Euronext Paris (ORA) and on the New York Stock Exchange (ORAN).
In December 2019, Orange presented its new "Engage 2025" strategic
plan, guided by social and environmental accountability. While
accelerating in growth areas, such as B-to-B services and placing
data and AI at the heart of innovation, the entire Orange Group
will be an attractive and responsible employer.
Orange and any other Orange product or service names included in
this material are trademarks of Orange or Orange Brand Services
Limited.
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version on businesswire.com: https://www.businesswire.com/news/home/20220531005244/en/
Press contact: Elizabeth Mayeri, Orange Business
Services, elizabeth.mayeri@orange.com
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