Gateway Has Customers Covered With Launch of Two-Hour Response Service for Enterprise Systems Products
October 30 2003 - 8:00AM
PR Newswire (US)
Gateway Has Customers Covered With Launch of Two-Hour Response
Service for Enterprise Systems Products Working With IBM Global
Services Gives Gateway Ability to Reach Any Business Within 50 Mile
Radius of 68 Metro Locations POWAY, Calif., Oct. 30
/PRNewswire-FirstCall/ -- Gateway customers can now get on-site
technical support for their servers in less time than it takes to
reformat a hard drive. (Logo:
http://www.newscom.com/cgi-bin/prnh/20020930/LAM050LOGO ) Gateway,
Inc. today launches two-hour response service(1) for the company's
entire enterprise systems products line, encompassing its
rack-mount and tower servers, as well as its external storage
products. Having established a strategic relationship with IBM
Global Services, Gateway can now reach any business within a 50
mile radius of 68 metropolitan areas -- from Honolulu to
Birmingham, Ala. -- within two hours. The new service is available
24 hours a day, seven days a week and even on holidays. Gateway's
customers, who include many leading corporations, small- and
medium-sized businesses (SMBs), government agencies and educational
institutions, can subscribe to the service to ensure better uptime
for their Gateway enterprise systems hardware. Customers with data
centers, in particular, will now be able preserve critical business
processes and avoid costly downtime. "Our launch of two-hour
response service is an example of how Gateway continues to offer
the best possible experience for its business customers," said Jim
Jones, GM and vice president of Gateway's services group. "From
break-fix services to replacing specific parts for a server or
storage device, Gateway ensures rapid hardware recovery when and
where our customers need it." In August, Gateway announced a
contract with IBM Global Services to provide field-based support
with next-business-day and four-hour response time, on-site repair,
parts logistics, and other infrastructure and professional
services.(1) The agreement allows Gateway to not only deepen the
scope of support for its business critical systems, but also allows
the company to geographically broaden its services footprint.
Today, with the launch of two-hour response, Gateway takes its
support offerings a step further. IBM Global Services leads the
industry in IT product and support services according to analyst
group Gartner, Inc. The company continues to be one of the
industry's pioneers in information technology services. IBM Global
Services has the extensive resources and expertise to provide high
availability on-site repair service, installation services and
parts logistic services across the United States. Gateway's
relationship with IBM Global Services is a key component of
Gateway's broader Technology LifeCycle Services platform, which
provides organizations with hardware, support and related services
they need through all stages of their technology's lifespan.
Gateway can customize a LifeCycle Services program for any size
organization -- including planning, installation,(2) training,
support and maintenance, and disposal of technology assets. Gateway
is a leading branded integrator of technology solutions for SMBs,
enterprises, educational institutions and government agencies. From
high-end servers to market-leading plasma displays to comprehensive
services, Gateway delivers whole-office technology solutions,
coupled with high-touch service. Serving businesses for more than
20 years, Gateway makes the purchase, use and support of technology
simple. Gateway customers include many of the world's leading
organizations, such as the U.S. Defense Logistics Agency, UPS, the
University of Arizona and others. For more information on Gateway
business solutions, visit http://www.gateway.com/business . About
Gateway Since its founding in 1985, Gateway (NYSE:GTW) has been a
technology and direct-marketing pioneer, using its call centers,
web site and retail network to build direct customer relationships.
As it transforms itself from a leading PC company into a branded
integrator of personalized technology solutions, its the company's
range line of Gateway-branded products is expanding to include thin
TVs, digital cameras, digital TVs, DLP projectors, tablet PCs, and
systems and networking products and services, all of which are
designed to work seamlessly together with the company's
award-winning line of PCs. Gateway is America's second most admired
computer company, according to Fortune magazine(3), and its
products and services received more than 125 awards and honors last
year. Visit http://www.gateway.com/ for more information. (1)
Limited warranties and service agreements apply; visit gateway.com
or call 1-800-846-2000 for a free copy. May not be available in all
states. (2) Installation provided by third parties. Not available
in remote locations. Call for details. (3) Source: Fortune
magazine, March 3, 2003 issue
http://www.newscom.com/cgi-bin/prnh/20020930/LAM050LOGO
http://photoarchive.ap.org/ DATASOURCE: Ted Ladd of Gateway, Inc.
CONTACT: Media, Ted Ladd of Gateway, Inc., +1-858-848-2515, Web
site: http://www.gateway.com/
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