Gateway Receives Awards for Tech Support and Mainstream Notebook From LAPTOP Magazine
July 24 2007 - 1:00PM
PR Newswire (US)
Company named Editors Choice in publication's Tech Support
Showdown; Gateway NX570X Notebook distinguished as Ultimate Choice
2007 IRVINE, Calif., July 24 /PRNewswire-FirstCall/ -- Delivering
on its promise to deliver first-rate products and services that
exceed customers' expectations, Gateway (NYSE:GTW) today announced
that it was recognized with a LAPTOP Editors' Choice award in the
publication's recent Tech Support Showdown 2007, receiving an
overall grade of "A" for its industry-leading phone and web
support. In addition, the publication gave the Gateway(R) NX570X
notebook an Ultimate Choice 2007 award in the mainstream notebook
class, touting the notebook as "our current favorite all-purpose
notebook." "The combination of high-quality products and
unsurpassed service and support gives consumers a compelling reason
to buy Gateway and we're extremely proud to be acknowledged by
LAPTOP, an industry leader in mobile computing," said Gary
Elsasser, senior vice president, products. "Delivering first-rate
products is always our goal, but we're especially pleased to be
recognized for our service as well." LAPTOP's Tech Support Showdown
2007 tested the service offerings of nine leading notebook
manufacturers. The publication experienced wait times for Gateway
ranging from less than a minute to only two minutes -- the shortest
wait time range among all nine vendors tested. The entire review
can be seen here:
http://www.laptopmag.com/Features/Tech-Support-Showdown-2007.htm
The publication was also impressed once the calls were answered.
LAPTOP stated that calls made to Gateway support were answered
quickly and completely, noting that technical support
representatives were "knowledgeable about our issue" and handled
the process "with ease." This comes after Gateway implemented 100
percent North American-based telephone technical support for U.S.
customers, ensuring customers' technical support needs would be
handled by experienced, well-trained and dedicated support agents
close to home. The full review of Gateway can be seen here:
http://www.laptopmag.com/Features/Tech-Support-Showdown-2007.htm?Page=5
Gateway's web support site was lauded by LAPTOP, noting that in
addition to driver and manual downloads, it also provides "succinct
directions with step-by-step screenshots." Gateway designed its
support website to be easy to navigate; it works based on the model
numbers of the PC and provides answers to a range of common
questions PC customers have. Additionally, LAPTOP awarded the
Gateway NX570X with an Ultimate Choice 2007 designation. The review
praised the notebook's "road-ready design" that features a
scratch-resistant case that "feels good to the touch" and "is
impervious to fingerprints." The publication also hailed the
NX570X's dual- core power with Intel Core 2 Duo processors and
exceptional battery life of up to five hours using the 8-cell
battery, which is "excellent" for this class of notebook. About
Gateway Since its founding in 1985, Irvine, Calif.-based Gateway
(NYSE:GTW) has been a technology pioneer, offering award-winning
PCs, servers and related products to consumers, businesses,
government agencies and schools. Gateway is the third largest PC
company in the U.S. and among the top ten worldwide. The company's
value-based eMachines brand is sold exclusively by leading
retailers worldwide, while the premium Gateway line is available at
major retailers, over the web and phone, and through its direct and
indirect sales force. See http://www.gateway.com/ for more
information. About LAPTOP Magazine LAPTOP-Mobile Solutions for
Business & Life celebrates the infusion of mobile technology
into our daily lives. LAPTOP delivers hands-on product reviews,
objective comparisons, groundbreaking coverage of the latest tech
trends, and insightful interviews with industry leaders --
information that can't be found anywhere else. With page after page
of the latest mobile gear for work and play, including notebooks,
smart phones, handhelds, Wi-Fi, digital cameras, MP3 players,
projectors, and more, LAPTOP continuously provides business
travelers, IT professionals, and mobile enthusiasts with the tools
needed to stay connected effortlessly. LAPTOP and its special
issues are published by Bedford Communications 18 times per year.
Additional information is available at http://www.laptopmag.com/.
DATASOURCE: Gateway CONTACT: David Hallisey of Gateway,
+1-949-471-7703, Web site: http://www.gateway.com/
http://www.laptopmag.com/
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