Fresenius Medical Care launches new mobile app to empower and engage nurses
December 20 2021 - 10:51PM
Business Wire
- Fresenius Medical Care’s new mobile app is designed to respond
to the unique needs of frontline healthcare teams.
- Research demonstrates nurse engagement correlates directly with
critical safety, quality, and patient experience outcomes.1
- The new digital platform encourages connectivity, ongoing
learning, and career development, and supports mental health for
nurses and clinical teams.
Fresenius Medical Care, the world’s leading provider of products
and services for individuals with renal diseases, today announced
the launch of Carrie, a custom-built mobile app that connects,
informs and supports Fresenius Kidney Care nurses and clinical
teams in the Asia Pacific region. As one of the largest employers
of nurses across a vast network of dialysis clinics, the
organization was motivated to develop a digital platform that
champions nurses at the heart of healthcare.
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Fresenius Medical Care’s new mobile app
'Carrie' is designed to respond to the unique needs of its
frontline healthcare teams. (Photo: Business Wire)
Named ‘Carrie’ in recognition of the limitless care provided by
the organization’s nurses and clinical teams, the app is an
initiative of Fresenius Medical Care that has been developed and
piloted in Asia-Pacific. Initially launching in Australia, Hong
Kong, Philippines and Singapore, the app will later be offered more
widely across the region and beyond.
Boosting engagement and job satisfaction amongst nurses not only
benefits nurses themselves, it has a significant impact on the
quality, safety and experience of care provided to patients.1 In
today’s highly complex health environment, improving population
health, enhancing patient experience, and reducing costs can only
be achieved with an engaged workforce that finds joy and meaning in
their work.2 In fact, health facilities with poor nurse engagement
are estimated to lose more than US $22,000 per nurse per year as a
result of lack in productivity.1 On the other hand, companies with
the most highly engaged workforces compared with the least engaged
can be up to 23 percent more profitable and have 66 percent greater
level of employee wellbeing, while healthcare providers with
highest engagement report 58 percent fewer patient safety incidents
than those with the lowest engagement.3
Driven by both the research literature on the power of nurse
engagement and their own vast internal employee survey findings,
combined with the desire to recognize and reward the organization’s
nursing and clinical care teams for the extraordinary care they
provide, Fresenius Medical Care Asia Pacific has dove deeply into
developing a mobile app designed to understand and respond to the
unique needs of nurses. “Carrie is one of many ways that we can
support our nurses and clinical teams in the care they provide”,
said Mr. Harry de Wit, President & CEO Fresenius Medical Care
Asia Pacific. “Our nurses and clinical teams give so much of
themselves to the organization and to our patients, and Carrie is
one way we can return that care: supporting their development and
wellbeing, and helping them to thrive.” This platform is part of a
broader ecosystem of communication initiatives, led by the
organization’s commitment to evolving and improving engagement with
frontline healthcare teams.
Carrie enables nurses and clinical teams to learn on the go –
accessing essential clinical training, and short courses that
foster professional development and encourage career progression
within the organization. Course content has been developed by
leading experts in their individual fields. The app keeps users
informed with updates and success stories from colleagues, country
teams and across the organization, as well as providing quick
snapshots of company news and business developments. Importantly, a
significant focus of Carrie is to help nurses build skills that
support their self-care and strengthen their own wellbeing.
Cinderella Nyathi, Registered Nurse, Fresenius Kidney Care
Liverpool, Australia, is amongst a group of nurses in the region
who has been beta testing Carrie ahead of the official launch:
“Carrie is like a pocket assistant, a little helper ... it’s about
us, for us. I love the professional development courses, and the
reminders on the importance of self-care and wellbeing. We often
forget about this for ourselves.”
Shane Angelica Lipnica, Clinical Unit Head, NephroCare Dialysis
Clinic E. Rodriguez, Philippines echoes this experience of the app:
“I now know there is more to learn with the courses, and the videos
are also helping me take care of my mental health. I can’t wait to
share it with my team.”
Other nurses have provided positive feedback on the modern
design and technology of Carrie, its interactivity, and the ability
to view company-wide news that encourages users to feel part of a
bigger team.
“Carrie will continue to evolve over time”, said Harry de Wit.
“Ultimately, it will build an online community where nurses and
clinical care teams can connect across country borders.” This sense
of connectivity has already begun for Nurse Manager, Melanie
Alonzo, from Fresenius Kidney Care Buangkok Dialysis Clinic,
Singapore. “Carrie has become part of my daily browsing”, she said.
“When I open the app, I feel really connected. I am very proud of
my company.”
References
- Dempsey, C., & Reilly, B. (2016). Nurse Engagement: What
are the Contributing Factors for Success?. OJIN: The Online Journal
Of Issues In Nursing, 21(1).
https://doi.org/10.3912/ojin.vol21no01man02
- Dempsey, C., & Assi, M. (2018). The Impact of Nurse
Engagement on Quality, Safety, and the Experience of Care. Nursing
Administration Quarterly, 42(3), 278-283.
https://doi.org/10.1097/naq.0000000000000305
- Gallup. (2020). Gallup Q12® Meta-Analysis (p. 31). Gallup.
Retrieved from
https://www.gallup.com/workplace/321758/2020-employee-engagement-meta-analysis-pdf.aspx?utm_source=report&utm_medium=email&utm_campaign=ee_meta_analysis_full_report&utm_content=Download_Now_CTA_1&elqTrackId=c046350b7c8f4e24acc2a25f781d708d&elq=402af2db802b4186a0fbe9b14e7c7e7a&elqaid=5211&elqat=1&elqCampaignId=
ABOUT FRESENIUS MEDICAL CARE
Fresenius Medical Care is the world's leading provider of
products and services for individuals with renal diseases of which
around 3.7 million patients worldwide regularly undergo dialysis
treatment. Through its network of 4,151 dialysis clinics, Fresenius
Medical Care provides dialysis treatments for approximately 345,000
patients around the globe. Fresenius Medical Care is also the
leading provider of dialysis products such as dialysis machines or
dialyzers. Along with its core business, the Renal Care Continuum,
the Company focuses on expanding in complementary areas and in the
field of critical care. Fresenius Medical Care is listed on the
Frankfurt Stock Exchange (FME) and on the New York Stock Exchange
(FMS).
For more information visit the Company’s website at
www.freseniusmedicalcare.asia.
DISCLAIMER
This release contains forward-looking statements that are
subject to various risks and uncertainties. Actual results could
differ materially from those described in these forward-looking
statements due to various factors, including, but not limited to,
changes in business, economic and competitive conditions, legal
changes, regulatory approvals, results of clinical studies, foreign
exchange rate fluctuations, uncertainties in litigation or
investigative proceedings, and the availability of financing. These
and other risks and uncertainties are detailed in Fresenius Medical
Care AG & Co. KGaA's reports filed with the U.S. Securities and
Exchange Commission. Fresenius Medical Care AG & Co. KGaA does
not undertake any responsibility to update the forward-looking
statements in this release.
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version on businesswire.com: https://www.businesswire.com/news/home/20211220005975/en/
Dr Alexandra Villar: Alexandra.Villar@fmc-asia.com
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