ComEd Reminds Customers of Important Energy Assistance Options
January 09 2019 - 5:30PM
Business Wire
Programs tailored to help customers with
temporary or extended hardship
With news of an ongoing government shutdown, and the possible
need for federal employees to make choices about how to pay their
bills, ComEd reminds all customers of important energy assistance
options available across northern Illinois to help them meet their
energy needs.
Customers who struggle to cover their energy expenses have a
growing range of assistance options from ComEd. The company offers
financial assistance programs, flexible payment options, and
programs to reduce energy use and costs, all of which can help
eligible customers reduce budget strain and avoid disconnection of
service.
To help keep service affordable and provide superior value for
customers, ComEd recently sought – and received – Illinois Commerce
Commission approval to lower delivery service charges by $24
million, which will lower customers’ bills beginning this
month.
“We are committed to providing affordable energy service for
every customer,” said Jane S. Park, senior vice president, Customer
Operations. “Through our own programs, as well as programs offered
by community and government partners, we can help customers make
ends meet during tough times.”
Payment Options
ComEd offers payment options, such as budget billing, which
averages payments out over a 12-month period to help customers
manage their monthly energy bill, and flexible payment
arrangements, including individually tailored payment installment
plans. Customers who may be experiencing financial hardship should
visit ComEd.com/CARE.
Financial Assistance Programs
- Under the Residential Special Hardship
program, customers who face financial hardship such as job loss,
illness, or military deployment, or senior or disability hardships,
may be eligible for grants of up to $500 once every two years based
on need.
- The CHAMP (ComEd Helps
Activated/Veteran Military Personnel) program enables activated and
deployed members of the U.S. Armed Forces, National Guard, and
Reserves and honorably discharged veterans to apply for grants of
up to $1,000 once every two years, deferred payment plans,
cancellation of late charges, and other benefits.
- Under the Nonprofit Special Hardship
program, nonprofit organizations that struggle to pay their
electric bills may be eligible for grants of up to $2,000 once
every two years, to help them cover their expenses and continue to
fulfill their missions and serve the community.
- The Low Income Home Energy Assistance
Program (LIHEAP) enables low-income households to apply for
assistance paying for winter energy services. Administered by
community agencies throughout ComEd's region, LIHEAP is funded by
the U.S. Department of Health and Human Services and the state of
Illinois.
Ways to Save Energy and Money
The ComEd® Energy Efficiency Program empowers homeowners,
businesses and municipalities to save money and energy through
rebates, discounts and assessments that help them use energy more
wisely.
ComEd also offers energy efficiency products through its
Marketplace, an online store offering instant, point-of-purchase
rebates on competitively priced energy management products.
Products include smart thermostats, LEDs, advanced power strips,
and water-saving products.
Also, eligible homeowners, multifamily property owners and
managers, public housing authorities, and affordable housing
developers can take advantage of ComEd offerings specifically
designed to help customers who are income eligible improve home and
building energy efficiency – and save money.
These programs and more are made available through the 2017
enactment of the Future Energy Jobs Act (FEJA), which established
$50 million in shareholder-funded ComEd programs over five years to
support veterans and active or disabled military personnel, seniors
and families, local nonprofits, and eligible customers who face
financial hardship.
Under FEJA, ComEd also will invest $42 million per year from
2018 to 2021 on programs to help income eligible customers reduce
energy use and save money. FEJA redefined the eligibility
requirements for these programs, dramatically expanding the number
of people who can take advantage of them.
“We make every effort to empower customers who face
circumstances that make it hard to cover their energy expenses,”
added Park. “We are here for our customers and our nonprofit
community partners, and we will consider additional support as
necessary.”
Learn about customer assistance programs at ComEd.com/CARE or by
calling 800-334-7661.
Learn about energy efficiency offerings at
ComEd.com/WaysToSave.
ComEd is a unit of Chicago-based Exelon Corporation (NYSE: EXC),
a Fortune 100 energy company with approximately 10 million
electricity and natural gas customers – the largest number of
customers in the U.S. ComEd powers the lives of more than 4 million
customers across northern Illinois, or 70 percent of the state’s
population. For more information visit ComEd.com and connect with
the company on Facebook, Twitter and YouTube.
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