InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online
bill payment services, and Harris, a global vertical market
software provider and enterprise acquirer, announced that nearly
400 joint customers saw an average increase of 147% in AutoPay
enrollment within their first year following implementation of the
InvoiceCloud-Harris integrated solution. On average, Harris and
InvoiceCloud’s joint Electronic Bill Payment and Presentment (EBPP)
customers also achieved a 38% increase in electronic payment
adoption and a 71% increase in paperless enrollment in their first
12 months following implementation and conversion.
InvoiceCloud’s seamless integrations with Harris solutions offer
end-users modern payment options—including AutoPay, digital
wallets, and Pay by Text—that align with today’s customer
preferences, as detailed in InvoiceCloud’s latest State of Online
Payments Report. The integrated, intuitive solution is designed to
help drive self-service by simplifying the payment experience.
Reconciling invoice payments is also streamlined with the
InvoiceCloud-Harris integration, which can help customers save time
by automating tedious internal processes, which in turn can help
increase the bottom line for utility organizations.
The City of Clearwater, a joint customer since June 2022, saw a
206% increase in AutoPay enrollment in their first year with
InvoiceCloud and Harris. By switching to InvoiceCloud and Harris,
the city—which supports seven local utilities with 64,000 accounts
and a population of over 118,000—was able to offer a range of
payment options, a consistent payment experience across devices,
and customizable payment notifications. These features helped the
city drive self-service and e-adoption, resulting in the city
saving $42,000 in print and mail costs since June 2022. Improved
operational efficiencies also saved the city’s staff 43 hours a
week in tasks like reconciliations and resolving payment inquiries
since June 2022.
“We have a long-standing relationship with Harris due to our
shared commitment to customer success,” said EngageSmart President,
Enterprise Solutions Kevin O’Brien. “Together, we've been able to
help countless customers improve e-adoption, AutoPay, and paperless
enrollment, which has made a big difference in customer and
employee satisfaction for our joint customers.”
“As we continue to expand our relationship with InvoiceCloud,
joint customers experience better and better results in all areas,
including increasing revenue, boosting customer satisfaction, and
improving employee morale,” said Harris Utilities Chief Operating
Officer, Dana Lendorf-McCarthy. “Like Harris, InvoiceCloud is
committed to offering the latest technology so our customers and
their customers can have the smoothest and most convenient
experience possible.”
To learn more about the integrated solution or discuss
InvoiceCloud’s 2023 State of Online Payments Report, schedule a
meeting with the InvoiceCloud team at HCTC 2023 at Booth #1,
December 4-7.
About InvoiceCloud:
InvoiceCloud, an EngageSmart solution, is a leading provider of
online bill payment services. Founded in 2009, the company has
grown to be one of the leading disruptors in the cloud-based
electronic bill presentment and payment (EBPP) space, helping
institutions put customer experience first. By switching to
InvoiceCloud, clients can improve customer engagement, loyalty, and
efficiency while reducing churn and missed payments in the process.
To learn more, visit www.InvoiceCloud.com.
About EngageSmart:
EngageSmart is a leading provider of vertically tailored
customer engagement software and integrated payment solutions. At
EngageSmart, our mission is to simplify customer and client
engagement to allow our customers to focus resources on initiatives
that improve their businesses and better serve their communities.
EngageSmart offers single instance, multi-tenant, true
Software-as-a-Service (“SaaS”) vertical solutions, including
SimplePractice, InvoiceCloud, and DonorDrive, that are designed to
simplify our customers' engagement with their clients by driving
digital adoption and self-service. As of September 30, 2023,
EngageSmart serves 116,200 customers in the SMB Solutions segment
and 3,400 customers in the Enterprise Solutions segment across
several core verticals: Health & Wellness, Government,
Utilities, Financial Services, and Giving. For more information,
visit www.engagesmart.com and follow us on LinkedIn.
Forward-Looking Statements
Certain statements in this release are “forward-looking
statements” within the meaning of the Private Securities Litigation
Reform Act of 1995 and are based on current expectations and
assumptions that are subject to risks and uncertainties. All
statements contained in this news release that do not relate to
matters of historical fact should be considered forward-looking
statements, and are generally identified by words such as “expect,”
“intend,” “anticipate,” “estimate,” “believe,” “future,” “could,”
“should,” “plan,” “aim,” and other similar expressions. These
forward-looking statements include, but are not limited to,
statements regarding anticipated financial performance and
financial position, including our financial outlook for the first
quarter and full year 2023 and thereafter, and other statements
that are not historical facts. These forward-looking statements are
neither promises nor guarantees, but involve risks and
uncertainties that may cause actual results to differ materially
from those contained in the forward-looking statements. Our actual
results could differ materially from those anticipated in these
forward-looking statements for many reasons, including, but not
limited to, the following: our inability to sustain our rapid
growth; failure to manage our infrastructure to support our future
growth; our risk management efforts not being effective to prevent
fraudulent activities; inability to attract new customers or
convert trial customers into paying customers; inability to
introduce new features or services successfully or to enhance our
solutions; declines in customer renewals or failure to convince
customers to broaden their use of solutions; inability to achieve
or sustain profitability; failure to adapt and respond effectively
to rapidly changing technology, evolving industry standards and
regulations and changing business needs, requirements or
preferences; real or perceived errors, failures or bugs in our
solutions; intense competition; lack of success in establishing,
growing or maintaining strategic partnerships; fluctuations in
quarterly operating results; future acquisitions and investments
diverting management’s attention and difficulties associated with
integrating such acquired businesses; general economic conditions
(including inflation and rising interest rates), both domestically
and internationally, as well as economic conditions affecting
industries in which our customers operate; the war in Ukraine;
concentration of revenue in our InvoiceCloud and SimplePractice
solutions; COVID-19 pandemic and its impact on our employees,
customers, partners, clients and other key stakeholders; legal and
regulatory risks; and technology and intellectual property-related
risks, among others.
Other important risk factors that could affect the outcome of
the events set forth in these statements and that could affect the
Company’s operating results and financial condition are discussed
in Item 1A of our Annual Report on Form 10-K for the year ended
December 31, 2021, and our subsequent Quarterly Reports on Form
10-Q, as updated by our future filings with the Securities and
Exchange Commission (“SEC”). Such statements are based on the
Company’s beliefs and assumptions and on information currently
available to the Company. The Company disclaims any obligation to
publicly update or revise any such forward-looking statements as a
result of developments occurring after the date of this document
except as required by law.
Disclosure
We disclose information to the public concerning EngageSmart,
EngageSmart’s products and services, and other items through a
variety of disclosure channels in order to achieve broad,
non-exclusionary distribution of information to the public. Some of
the information distributed through these disclosure channels may
be considered material information. Investors and others are
encouraged to review the information we make public in the
locations below.* This list may be updated from time to time.
*For information concerning EngageSmart and its products and
services, please visit: www.engagesmart.com
*For information provided to the investment community, including
news releases, events and presentations, and SEC filings, please
visit: investors.engagesmart.com/overview/default.aspx
*For information provided to the media, including news releases,
please visit: investors.engagesmart.com/news/default.aspx
*For additional information, please follow EngageSmart’s social
media accounts: www.twitter.com/engagesmartinc,
www.facebook.com/EngageSmartInc, and
www.linkedin.com/company/engagesmart
View source
version on businesswire.com: https://www.businesswire.com/news/home/20231204536896/en/
Media Contacts:
Media: Nicole Bestard Quarter Horse PR
invoicecloud@qh-pr.com
Investor Relations: Josh Schmidt EngageSmart, Inc.
IR@engagesmart.com
EngageSmart (NYSE:ESMT)
Historical Stock Chart
From Jun 2024 to Jul 2024
EngageSmart (NYSE:ESMT)
Historical Stock Chart
From Jul 2023 to Jul 2024