Esker Helps GBfoods Accelerate Order Processing Within Its Customer Service Department
October 22 2015 - 8:00AM
Business Wire
Esker, a worldwide leader in document process automation
solutions and pioneer in cloud computing, today announced that it
has been selected by GBfoods, a Spanish multinational company in
the food processing industry, to automate the 30,000 sales orders
the company receives annually via fax and email.
GBfoods, present in over 50 countries and known for brands such
as Gallina Blanca, Avecrem and Yatekomo, implemented Esker’s
cloud-based Order Processing solution to automate sales orders from
its two channels — retail and food service. Orders originating from
Spain and Italy are now directly integrated into the SAP® system at
the company’s headquarters in Barcelona.
“Our objective is to offer our customers the best possible
service,” said Monica Dias, Front Office Manager at GBfoods.
“Thanks to Esker, we have been able to automate the entire order
process, which has allowed us to devote more time to managing
customer relationships.”
Business and Environmental Benefits
Esker has delivered numerous benefits to GBfoods since the
solution was implemented in December 2014, including:
- Significant time savings thanks
to the elimination of manual order processing tasks
- Increased visibility across the
entire order management process
- Eliminated paper use and
physical document archiving
The project is part of a global strategy to improve business
efficiency via a “paperless” initiative, which aims to
progressively automate and optimize the company’s document
processes and adopt a more environmentally friendly approach.
Increased Visibility and Tracking
Esker’s collaborative and customizable dashboards provide
GBfoods with improved visibility on both work in progress and
completed work. GBfoods’ order management efficiency can now be
accurately measured by metrics and performance indicators such as
the average processing time, weekly and monthly trends, order
status, and litigation management.
About GBfoods
Since its inception over 75 years ago, GBfoods has distinguished
itself by its desire to remain close to the consumer and the
entrepreneurial spirit and innovation that drives its subsidiaries
and brands in local markets. Today, the group is a leader in the
food sector in Spain. With prestigious brands such as Gallina
Blanca, Star, Jumbo and Grand'Italia marketed in Spain, Italy, the
Netherlands, the U.S., Russia, Russian Commonwealth, and 28
countries in Africa and the Middle East, the company achieved over
629 million euros in sales 2014. Its commitment to innovation,
quality and consumer health is reflected in its products. Through
its locally-based brands, GBfoods is now one of the most
internationally influential groups in the food industry.
About Esker
Esker is a worldwide leader in cloud-based document process
automation software. Organizations of all sizes use its shared
platform of solutions, offered on-demand or on-premises, to
automate accounts payable, order processing, accounts receivable,
purchasing and more. Esker’s solutions are compatible with all
geographic, regulatory and technology environments, helping over
11,000 companies around the world in their efforts to Quit
Paper™.
Founded in 1985, Esker operates in North America, Latin America,
Europe and Asia Pacific with global headquarters in Lyon, France
and U.S. headquarters in Madison, Wisconsin. Last year Esker
generated 46.1 million euros in total sales revenue.
For more information on Esker and its solutions, visit
www.esker.com. Follow Esker on Twitter at twitter.com/eskerinc and
join the conversion on the Esker blog at blog.esker.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20151022005225/en/
EskerCorporate Contact:Gina Leranth, (608)
828-6141gina.leranth@esker.comorInvestor Relations
Contact:Emmanuel Olivier, 33 (0)4 72 83 46
46olivier@esker.fr
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