Calix Evolves Operations Cloud So Broadband Providers Can Easily Expand Into New Markets While Delivering Incredible Subscriber Experiences
October 17 2023 - 9:05AM
Business Wire
Calix will make it easier than ever to upgrade
networks and deliver an amazing subscriber experience by enabling
broadband service providers to leverage integration and automation
capabilities in Calix Operations Cloud to launch the latest Calix
managed services
Calix, Inc. (NYSE: CALX) today announced new ways for broadband
service providers (BSPs) to cost-effectively deploy and manage
high-margin managed services and the underlying end-to-end network
using the Calix broadband platform and Calix Operations Cloud. By
taking advantage of the latest automation and real-time predictive
analytics capabilities in Operations Cloud, BSPs will be able to
streamline migration to new technologies, enable seamless sharing
of insights between different systems and services, and simplify
the creation and support of new managed services with automated
system provisioning and enhanced network visibility.
By leveraging Operations Cloud, BSPs such as Mississippi-based
Tombigbee Fiber are saving on operating expenses (OPEX) by reducing
mean-time-to-repair by up to 75 percent while deploying managed
services that expand their business across multiple markets.
Because the growing array of Calix managed services are fully
integrated on the Calix platform, operations teams can use the same
Wi-Fi systems, cloud services, and workflows to serve markets
including single-family homes (SmartHome™), community and
government (SmartTown™), business (SmartBiz™), and multi-dwelling
units (SmartMDU™).
The latest enhancements to Operations Cloud will provide the
network insights and automation capabilities that position BSPs to
quickly bring Calix managed services to market more efficiently and
at a lower cost. New capabilities will enable BSPs to:
- Increase managed services adoption by simplifying technology
migrations. New service migration tools in Operations Cloud
will automate the transition to the latest Calix Intelligent Access
EDGE™ systems with AXOS. For example, easily migrating services
from EXA to AXOS ensures that a BSP can proactively plan to
accommodate new managed services.
- Simplify operations by integrating automated, real-time
insights from subscribers, systems and services with existing
business systems. By using webhooks to integrate with
third-party OSS/BSS and fiber mapping partners, Calix customers can
revolutionize operations. Whenever network issues occur, they can
communicate faster to field teams and their subscribers.
- Reduce OPEX by automating the provisioning of advanced
services. Thanks to new cloud visibility and operations
management capabilities, BSPs will be able to quickly turn up new
services such as SmartBiz and SmartMDU with ease. For example,
business services can be configured automatically via Operations
Cloud, avoiding time-consuming and error-prone manual
processes.
“How we respond to unexpected network outages is a key factor
that shapes our subscriber satisfaction scores—it’s when our
subscribers need us the most,” said Chris Thompson, network
technician at Tombigbee Fiber. “By adopting Calix Operations Cloud
and taking advantage of its breakthrough network visibility and
alarm notifications, we’ve been able to reduce average
mean-time-to-repair following a network outage from 6 hours to just
1.5 hours. By getting deep visibility across the end-to-end network
via Operations Cloud, we can address issues quickly and
efficiently, which means we’re rolling fewer trucks, slashing OPEX
by up to 75 percent, and getting our subscribers back online faster
than ever before.”
“Calix is partnering with BSPs to help operations teams bring
high-margin managed services to market by making technology
migration and service provisioning smarter, faster, and more
efficient using Operations Cloud,” said Shane Eleniak, chief
product officer at Calix. “By transforming broadband operations
with deep insights, predictive analytics, and automation
technologies, BSPs can revolutionize how they manage their network
and serve their subscribers, providing the springboard to launch
into new markets and communities, growing their business and the
value they deliver to subscribers.”
ConneXions attendees can check out Operations Cloud at the
Innovation Showcase at the Wynn in Las Vegas until October 17.
Watch the recent webinar, “How Automation and APIs Boost
Operational Efficiency and the Subscriber Experience,” to discover
how innovative BSPs are transforming their operations by partnering
with Calix.
About Calix
Calix, Inc. (NYSE: CALX)— Broadband service providers of all
sizes leverage the Calix platform and teams to simplify their
business and excite their subscribers to grow the value of their
business and for their communities for generations. The
democratizing power of the platform and portfolio of managed
services enables them to operate efficiently, acquire subscribers,
and deliver exceptional experiences. Calix is dedicated to driving
continuous improvement in partnership with our growing ecosystem to
support the transformation of our customers and their
communities.
This press release contains forward-looking statements that are
based upon management’s current expectations and are inherently
uncertain. Forward-looking statements are based upon information
available to us as of the date of this release, and we assume no
obligation to revise or update any such forward-looking statement
to reflect any event or circumstance after the date of this
release, except as required by law. Actual results and the timing
of events could differ materially from current expectations based
on risks and uncertainties affecting Calix’s business. The reader
is cautioned not to rely on the forward-looking statements
contained in this press release. Additional information on
potential factors that could affect Calix’s results and other risks
and uncertainties are detailed in its quarterly reports on Form
10-Q and Annual Report on Form 10-K filed with the SEC and
available at www.sec.gov.
Calix and the Calix logo are trademarks or registered trademarks
of Calix and/or its affiliates in the U.S. and other countries. A
listing of Calix’s trademarks can be found at
https://www.calix.com/pages/trademarks.html. Third-party trademarks
mentioned are the property of their respective owners.
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version on businesswire.com: https://www.businesswire.com/news/home/20231017006751/en/
Press Inquiries: Alison Crisci 919-353-4323
alison.crisci@calix.com
Investor Inquiries: Jim Fanucchi
investorrelations@calix.com
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