Calix HomeOfficeIQ Is the Latest SmartHome Managed Service To Enable Broadband Providers To Raise the Bar for Subscriber Experiences and Expand Their Markets
October 16 2023 - 11:25AM
Business Wire
Expanding Calix SmartHome residential managed
services, HomeOfficeIQ cellular backup for home Wi-Fi networks will
be fully integrated for the Calix broadband platform, making it
even easier to go to market with differentiated broadband
experiences that delight subscribers at home
Today, at its annual customer success and innovation conference,
broadband platform company Calix, Inc. (NYSE: CALX) announced new
ways for broadband service providers (BSPs) to delight residential
subscribers. HomeOfficeIQ™ will enable BSPs to offer their
residential subscribers a cellular backup capability for their home
network that ensures critical connected devices and services stay
online, even if extraordinary circumstances should cause an outage.
When packaged with other managed services like cybersecurity,
advanced network controls, and connected cameras,
HomeOfficeIQ will round out a personalized offer for
subscribers who work from home.
In the United States alone, more than 90 million people work
remotely, either full- or part-time. To prepare for unexpected
Wi-Fi service downtime, subscribers will be able to manage
HomeOfficeIQ via the CommandIQ® mobile app. This will
enable them to easily prioritize access and devices in the home
that support working and studying or address medical needs over
less critical activities.
HomeOfficeIQ is the next addition to a robust portfolio
of Calix SmartHome™ residential managed services on the Calix
platform that hundreds of BSPs already use to deliver exceptional
experiences for residential subscribers. Calix began launching
SmartHome managed services five years ago and more recently
expanded the portfolio to include Arlo Secure connected cameras,
Bark social-media monitoring, and Servify Care connected device
protection.
Because all SmartHome managed services are fully integrated for
the Calix platform, it is incredibly easy for all BSP
functions—engineering, operations, support, and marketing—to
deploy, promote, manage, and support them. As a result, it takes
weeks rather than months or years for BSPs to launch SmartHome
managed services to subscribers.
With the power of the platform, BSPs are moving away from a
dated “speeds and feeds” mindset and building their brands around
differentiated value. By doing so, they secure unbeatable
subscriber loyalty and successfully win their markets against even
the biggest legacy players. Calix customers of all sizes and in
highly competitive markets are achieving exceptional Net Promoter
Scores℠, increasing subscriber satisfaction, and rapidly growing
average revenue per user (ARPU).
“We put our subscribers first in everything that we do—ensuring
their satisfaction is the top priority at Highline,” said Lynn
Hall, chief marketing officer at Highline. “We strive to create
experiences people rave about and go beyond giving them the fastest
speeds. We are addressing our subscribers’ specific lifestyles and
needs—whether they’re remote workers, movie buffs, or avid gamers,
we’ve got them covered. The ever-increasing capabilities delivered
through the Calix broadband platform and SmartHome portfolio of
managed services help us ensure we’re exceeding our subscribers’
expectations and staying ahead of the competition.”
To accelerate adoption and streamline go-to-market strategies,
the award-winning Calix Customer Success Services team offers
multiple enablement programs and flexible learning
solutions—including Premier Customer Success and Calix Education
Services. By leveraging these critical customer success assets,
BSPs have everything they need to transform their business.
“We have enabled Calix customers to stay at the forefront of the
residential experience through joint innovation and the power of
our unique end-to-end platform,” said Michael Weening, president
and chief executive officer at Calix. “We initially built the
wireless back-up capability for our SmartBiz offering as an
essential capability for small businesses. During storms or when
construction crews cut fiber lines, small business owners must keep
key systems running by failing over and back to a hotspot or their
mobile device. Given the recent work-from-home paradigm shift, our
customers identified that a simplified version of that capability
would be a great value-add for the home office user—and that is how
we created HomeOfficeIQ.
“As an offering that is fully integrated for our platform,
HomeOfficeIQ is available on any GigaSpire® system. This
offering is a great example of how Calix works in a successful
partnership with our customers. Through the power of the platform
and our predictable 91-day cadence of software and cloud updates,
we work together to develop the right innovations they can leverage
to continuously transform their business and deliver a subscriber
experience that gets increasingly better.”
Attendees at ConneXions can visit the SmartHome house in the
Innovation Showcase at the Wynn in Las Vegas until October 17.
Learn how SmartHome managed services on the Calix broadband
platform give BSPs everything they need to create differentiating
residential service offerings that deliver immense subscriber value
and grow loyalty.
About Calix
Calix, Inc. (NYSE: CALX)—Broadband service providers of all
sizes leverage the Calix platform and teams to simplify their
business and excite their subscribers to grow the value of their
business and for their communities for generations. The
democratizing power of the platform and portfolio of managed
services enables them to operate efficiently, acquire subscribers,
and deliver exceptional experiences. Calix is dedicated to driving
continuous improvement in partnership with our growing ecosystem to
support the transformation of our customers and their
communities.
This press release contains forward-looking statements that are
based upon management’s current expectations and are inherently
uncertain. Forward-looking statements are based upon information
available to us as of the date of this release, and we assume no
obligation to revise or update any such forward-looking statement
to reflect any event or circumstance after the date of this
release, except as required by law. Actual results and the timing
of events could differ materially from current expectations based
on risks and uncertainties affecting Calix’s business. The reader
is cautioned not to rely on the forward-looking statements
contained in this press release. Additional information on
potential factors that could affect Calix’s results and other risks
and uncertainties are detailed in its quarterly reports on Form
10-Q and Annual Report on Form 10-K filed with the SEC and
available at www.sec.gov.
Calix and the Calix logo are trademarks or registered trademarks
of Calix and/or its affiliates in the U.S. and other countries. A
listing of Calix’s trademarks can be found at
https://www.calix.com/pages/trademarks.html. Third-party trademarks
mentioned are the property of their respective owners.
Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons
are registered trademarks of Bain & Company, Inc., Satmetrix
Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net
Promoter System℠ are service marks of Bain & Company, Inc.,
Satmetrix Systems, Inc., and Fred Reichheld.
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version on businesswire.com: https://www.businesswire.com/news/home/20231016892716/en/
Press Inquiries: Alison Crisci 919-353-4323
alison.crisci@calix.com
Investor Inquiries: Jim Fanucchi
investorrelations@calix.com
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