CHAMPAIGN, Ill., Aug. 21,
2023 /PRNewswire/ -- Communications Data Group (CDG),
in partnership with Calix, Inc. (NYSE: CALX) is pleased to announce
that CDG's cloud-based OSS/BSS solution, MBS, now seamlessly
integrates with Calix Cloud®, enabling insights for Calix Support
and Marketing Cloud persona-based views. Utilizing the Calix Cloud
Subscriber Services Application Programming Interface (API) and
CDG's API, the integration enables the auto registration and
visibility of new and updated MBS subscribers and billing
information in Calix Support and Marketing Cloud. The recently
enhanced API improves automation and data accuracy and simplifies
the creation and provisioning of subscriber broadband
services for providers by reducing manual tasks.
CDG's cloud-based OSS/BSS solution, MBS,
now seamlessly integrates with Calix Cloud
"We are excited to expand our integration with Calix and
committed to creating single-pane experiences for providers and
subscribers across the Calix and CDG platforms," said Mike Chalk, CDG's VP of Product Development.
"Integrations like this, which open access and data flow between
systems, are critical to BSPs focused on customer experience (CX)
initiatives, because they improve the capabilities and reduce the
response times for support staff and expand diagnostic and
self-care tools for subscribers."
PRTC, a South Carolina-based
telecommunications cooperative, is the initial joint customer to
implement the new integration between CDG's MBS OSS/BSS platform
and Calix Cloud Through the integration and flow of real-time
subscriber billing information, PRTC support and marketing teams
gain immediate access to insights to ensure an exceptional
subscriber experience, while also automating and streamlining
manual processes to help rapidly complete orders and provision
services.
According to Chris Green,
Director of Network Engineering at PRTC, "This breakthrough
integration is empowering our business to create a truly
differentiated experience both for our subscribers and our
employees. Our subscribers are immersing themselves in the services
we have taken to market, like APEX WIFI service, and the control
they have over them, while our support personnel are seeing a
reduction in both ISP support calls and support call duration."
"CDG and Calix share a common mission to help empower our
customers and the subscribers they serve," said Skip Hirvela, Vice President of Sales
Partnerships at Calix. "Our blossoming partnership with CDG
underscores our joint commitment to helping BSPs of all sizes
simplify their businesses, excite their subscribers, and grow value
for their communities."
About CDG:
CDG provides cloud-based, SaaS-delivered OSS/BSS solutions for
voice, video, data, and circuit services for retail and wholesale
telecommunications carriers and service providers. Our open
architecture, operator-driven solutions include: BDS, Interconnect,
CABS, Mediation, Customer Care, Invoicing, Network Elements,
Ticketing, Service Provisioning, E-Care (EBPP), Workflow, CRM
Prospects, and third-party financial, mapping, and facilities
management products.
About Calix:
Calix, Inc. (NYSE: CALX)—Broadband service providers (BSPs) of all
sizes leverage the Calix broadband platform and managed services to
simplify their businesses, excite their subscribers, and grow their
value. The Calix platform and managed services enable our customers
to grow their subscriber base, revenue, profitability, and
subscriber satisfaction—and ultimately transform the communities
they serve. Calix is dedicated to driving continuous improvement in
partnership with our growing ecosystem to support the
transformation of our BSP customers and their communities.
Contact: Ryan Travaille
Phone: 217 402-3445
ryant@cdg.ws
Related Links
https://www.cdg.ws
View original content to download
multimedia:https://www.prnewswire.com/news-releases/cdgs-new-public-cloud-ossbss-integration-with-calix-cloud-enables-broadband-services-providers-to-delight-their-customers-301905616.html
SOURCE Communications Data Group