Open-concept location to offer more
opportunities for advice-based banking
WINNIPEG, July 17, 2018 /CNW/ - BMO Bank of
Montreal has opened its first
Smart Branch in Winnipeg, as part
of the bank's rollout of the new format in Canada.
The Smart Branch format, which has also been introduced in the
U.S. by BMO, provides a new and engaging banking environment that
brings together advice-based services and the latest in digital
experiences. The new Winnipeg
location is at 110-400 North Town Road.
"We listen closely to our customers' needs and expectations; in
a lot of cases, the insights we learn help to drive innovation as
the pace of change within our industry increases," said
John MacAulay, Senior Vice
President, Prairies and Central Canada Division, BMO Bank
of Montreal. "With the new branch format, our customers can
now handle day-to-day transactions on their own in a more efficient
and convenient manner in branch, while also benefiting from the
assistance of the staff for more complex financial needs such as
mortgages and investment products in an open-concept, relaxed
environment without service lineups or teller counters."
The new Smart Branch format is a reflection of BMO's commitment
to investing in both its digital and physical channels to enhance
every customer touch point, and features the following:
- Smaller square footage and an open concept design without
service lineups or teller counters – creating an environment where
customers can have more relaxed and open conversations about their
financial needs
- Self-Check-in Hubs, which alert branch staff via instant
message when a customer arrives for an appointment, including the
specific reason – making the experience more convenient and less
time consuming for customers
- ATMs that offer the option of selecting money denomination when
withdrawing funds
- Bankers equipped with laptops and tablets to help customers
with the new bank technology and provide assistance with their
financial needs
- Free Wi-Fi available for customers
Mr. MacAulay added that the new Smart Branch is located in a
high growth area of the city that is experiencing substantial
residential and commercial development. This presents an
opportunity for BMO to modernize the in-branch experience.
To find the nearest BMO branch, please visit
https://branchlocator.bmo.com/
About BMO Financial Group
Serving customers for 200
years and counting, BMO is a highly diversified financial services
provider – the 8th largest bank, by assets, in North America. With total assets of
$744 billion as of April 30, 2018, and a team of diverse and highly
engaged employees, BMO provides a broad range of personal and
commercial banking, wealth management and investment banking
products and services to more than 12 million customers and
conducts business through three operating groups: Personal and
Commercial Banking, BMO Wealth Management and BMO Capital
Markets.
SOURCE BMO Financial Group