One of the World’s Largest Cigar Companies, Swisher International, Selects 8x8 to Enhance Global Communications, Collaborat...
February 12 2018 - 8:30AM
Business Wire
Swisher replaces fragmented cloud systems with
8x8’s integrated cloud communications, collaboration and contact
center solution
8x8, Inc. (NYSE:EGHT), a leading provider of global cloud
communications and customer engagement solutions, today announced
it has been selected by Swisher International, Inc., one of the
world’s largest cigar companies, to enhance communications and
collaboration across its 1,300-employee global organization in
order to deliver exceptional customer experiences.
Swisher International, headquartered in Jacksonville, Florida
with manufacturing facilities in Wheeling, West Virginia and
Santiago, Dominican Republic, exports cigar products to over 80
countries. With globally distributed employees, partners and
customers, the company realized it needed to replace disparate
cloud systems with a modern, unified cloud communications,
collaboration and contact center solution to enable a higher level
of customer engagement and accelerate the next phase of global
growth.
“Everyone at Swisher is involved in providing an excellent
customer experience from the world class manufacturing and
operations team to the record breaking sales team. Our fragmented
communications systems were difficult to manage, lacked critical
features, and were plagued by dropped calls and poor voice quality,
which seriously impacted the level of service we could provide
customers,” said Eric Tewey, Vice President, Information Technology
at Swisher International, Inc. “In order to enhance customer
experience and take our business to the next level, it was
important for us to partner with a provider we can truly trust. 8x8
delivers on all fronts, providing Swisher with great customer
support, proven voice quality and world-class communications,
collaboration and contact center services at a global scale.”
After extensive review of cloud solutions, Swisher selected the
easy to deploy and manage, integrated 8x8 Virtual Office and 8x8
Virtual Contact Center solutions, which will allow Swisher
International employees, partners and customers to seamlessly
communicate, collaborate and engage across all of its global
locations at any time on any device or channel. Swisher chose 8x8
for its:
- Superior 24/7 follow-the-sun customer
service and support
- Highest audio voice quality (1)
- Comprehensive contact center,
telephony, video, conferencing and collaboration features with a
single set of data and analytics platform
- Global reach and network
- Tight integration to systems of
records
“As we enter the third wave of enterprise communications, more
and more companies recognize that an integrated cloud
communications, collaboration and contact center solution can
provide them with a distinct competitive advantage and enhance both
employee and customer engagement,” said Scott Sampson, Senior Vice
President of Midmarket & Enterprise at 8x8, Inc. “We are
excited to work closely with Swisher as it transforms the customer
experience to drive positive business outcomes.”
About 8x8, Inc.
8x8, Inc. (NYSE:EGHT) is a leading provider of global cloud
communications and customer engagement solutions to over a million
business users worldwide, empowering them to deliver exceptional
customer experiences. For additional information, visit
www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook.
(1) In its report “Analysis of Cloud Communications VoIP Quality
Under Normal and Adverse Network Conditions” (May 25, 2017), the
Tolly Group tested the voice quality of solutions offered by
several leading cloud communications vendors under a range of
network conditions and determined that the 8x8 Virtual Office
solution delivered the best voice quality in a majority of the test
cases.
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8x8, Inc.Media:John Sun,
1-408-692-7054john.sun@8x8.comorInvestor Relations:Victoria
Hyde-Dunn, 1-669-333-5200victoria.hyde-dunn@8x8.com
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