Salesforce.com's Service Cloud Receives 2009 Innovation Award From Network Products Guide
July 24 2009 - 8:00AM
PR Newswire (US)
Service Cloud is named a winner in Software as a Service and Cloud
Computing category SAN FRANCISCO, July 24 /PRNewswire-FirstCall/ --
Salesforce.com (NYSE: CRM), the enterprise cloud computing company,
today announced that Network Products Guide has named the Service
Cloud http://www.salesforce.com/crm/customer-service-support/ a
winner of the 2009 Product Innovation Award in the Software as a
Service and Cloud Computing
http://www.salesforce.com/cloudcomputing/ category. The award
recognizes and honors vendors from all over the world with
innovation and ground-breaking products that are "bringing
essential and incremental changes and are setting the bar higher
for others in all areas of information technology." (Logo:
http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO) The
Service Cloud is the next-generation solution for customer service.
Built on the Force.com platform, the Service Cloud transforms
customer service through the power of cloud computing. The Service
Cloud joins industry leading cloud computing platforms like Google,
Facebook and Twitter with traditional service channels like phone,
email, and chat to capture every conversation and leverage every
community expert in the cloud. By capturing these conversations,
the Service Cloud empowers companies to deliver the expertise of
the community to customers, agents and partners regardless of
location or device - ensuring that the quality of customer service
is consistent across every channel. "The Service Cloud is
completely revolutionizing the way companies think about customer
service. By integrating social networks like Twitter and Facebook
with traditional customer service channels, companies can deliver a
new level of customer success," said Marc Benioff, chairman and CEO
of salesforce.com. "We're pleased to be recognized by Network
Products Guide for our most recent innovation in cloud computing."
"Innovation is clearly an important factor for greater success and
has the most impact on staying competitive," commented Rake Narang,
editor-in-chief of Network Products Guide. "Innovative products
such as the Service Cloud from salesforce.com are bringing
improvements in both the way companies do business and how they
compete in the ever-changing marketplace." To view a short video on
the benefits of cloud computing, visit:
http://www.salesforce.com/cloudcomputing/." About Network Products
Guide Awards Network Products Guide is a media sponsor of Interop
and Technosium Executive Alliance Forums engaging Chief Information
Officers (CIOs) and Chief Information Security Officers (CISOs). As
industry's leading technology research and advisory publication, it
plays a vital role in keeping decision makers and end-users
informed of the choices they can make in all areas of information
technology. You will discover a wealth of information and tools in
this guide including the best products and services, roadmaps,
industry directions, technology advancements and independent
product evaluations that facilitate in making the most pertinent
technology decisions impacting business and personal goals. The
guide follows conscientious research methodologies developed and
enhanced by industry experts. To learn more, visit
http://www.networkproductsguide.com/ About salesforce.com
Salesforce.com is the enterprise cloud computing company. The
company's portfolio of Salesforce CRM applications, available at
http://www.salesforce.com/crm/, has revolutionized the ways that
companies collaborate and communicate with their customers across
sales, marketing and service. The company's Force.com Platform
(http://www.salesforce.com/platform/) enables customers, partners
and developers to quickly build powerful business to run every part
of the enterprise in the cloud. Based on salesforce.com's
(http://salesforce.com/) real-time, multi-tenant architecture,
Salesforce CRM and Force.com offer the fastest path to customer
success with cloud computing. As of April 30, 2009, salesforce.com
manages customer information for approximately 59,300 customers
including Allianz Commercial, Dell, Dow Jones Newswires, Japan
Post, Kaiser Permanente, KONE, and SunTrust Banks. Any unreleased
services or features referenced in this or other press releases or
public statements are not currently available and may not be
delivered on time or at all. Customers who purchase salesforce.com
applications should make their purchase decisions based upon
features that are currently available. Salesforce.com has
headquarters in San Francisco, with offices in Europe and Asia, and
trades on the New York Stock Exchange under the ticker symbol
"CRM". For more information please visit
http://www.salesforce.com/, or call 1-800-NO-SOFTWARE. Copyright
(c) 2009 salesforce.com, inc. All rights reserved. Salesforce and
the "no software" logo are registered trademarks of salesforce.com,
inc., and salesforce.com owns other registered and unregistered
trademarks. Other names used herein may be trademarks of their
respective owners.
http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO
http://photoarchive.ap.org/ DATASOURCE: salesforce.com CONTACT:
Katy Dormer of salesforce.com, +1-415-901-8595, Web Site:
http://www.salesforce.com/ http://www.networkproductsguide.com/
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