Salesforce.com's Service Cloud Receives 2009 CRM Excellence Award From Customer Interaction Solutions Magazine
June 04 2009 - 8:00AM
PR Newswire (US)
The Service Cloud is recognized as a leader in helping companies
retain customers SAN FRANCISCO, June 4 /PRNewswire-FirstCall/ --
Salesforce.com (NYSE: CRM), the enterprise cloud computing company,
today announced that Technology Marketing Corporation (TMC)'s
Customer Interaction Solutions(R) magazine (http://www.cismag.com/)
has named the Service Cloud as a recipient of a 2009 CRM Excellence
Award. (Logo:
http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO) Built on
the Force.com platform, the Service Cloud transforms customer
service through the power of cloud computing, and brings together
industry leading cloud computing platforms like Google, Facebook,
and Twitter to capture every conversation and leverage every
community expert in the cloud. By capturing these conversations,
the Service Cloud empowers companies to deliver the expertise of
the community to customers, agents and partners regardless of
location or device - ensuring that the quality of customer service
is consistent across every channel. "The 2009 CRM Excellence Award
from Customer Interaction Solutions is further testament to the
Service Cloud's ability to help companies tap into the power of
cloud computing and reap the rewards of stronger customer
relationships," said Alex Dayon, senior vice president, customer
service & support product line of salesforce.com. Based on hard
data, the CRM Excellence Award relies on facts and numbers
demonstrating the improvements that the winner's product has made
in a client's business. The Tenth Annual CRM Excellence Award
winners were chosen on the basis of their product or service's
ability to help extend and expand the customer relationship to
become all encompassing, covering the entire enterprise and the
entire lifetime of the customer. "Salesforce.com has demonstrated
to the editors of Customer Interaction Solutions that their
products and services have substantially improved the processes of
their clients' businesses by streamlining and facilitating the flow
of information needed for companies to retain their most precious
asset...their customers," said Nadji Tehrani, founder and chairman
of TMC, publishers of Customer Interaction Solutions. The 2009 CRM
Excellence Award winners can be found in the May and June 2009
issues of Customer Interaction Solutions magazine. About Customer
Interaction Solutions Since 1982, Customer Interaction Solutions
(CIS) magazine has been the voice of the call/contact center, CRM
and teleservices industries. CIS magazine has helped the industry
germinate, grow, mature and prosper, and has served as the leading
publication in helping these industries that have had such a
positive impact on the world economy to continue to thrive. Through
a combination of outstanding and cutting-edge original editorial,
industry voices, in-depth lab reviews and the recognition of the
innovative leaders in management and technology through our highly
valued awards, Customer Interaction Solutions strives to continue
to be the publication that holds the quality bar high for the
industry. Please visit http://www.cismag.com/. About TMC Technology
Marketing Corporation (TMC) is a global integrated media company
helping our clients build communities in print, in person and
online. TMC publishes Customer Interaction Solutions, INTERNET
TELEPHONY, Unified Communications, and NGN Magazine. TMCnet, TMC's
Web site, is the leading source of news and articles for the
communications and technology industries. TMCnet is read by two to
three million unique visitors each month worldwide, according to
Webtrends. Ranked 3,034 by Quantcast, TMCnet is in the top .03%
most visited Web sites in the US. In addition, TMC produces ITEXPO,
4GWE Conference, Digium|Asterisk World and Communications Developer
Conference. TMC also recently launched new industry-specific Web
sites: IT.TMCnet.com, Cable.TMCnet.com, Robotics.TMCnet.com,
Satellite.TMCnet.com, Green.TMCnet.com. For more information about
TMC, visit http://www.tmcnet.com/. About salesforce.com
Salesforce.com is the enterprise cloud computing company. The
company's portfolio of Salesforce CRM applications, available at
http://www.salesforce.com/products/, has revolutionized the ways
that companies collaborate and communicate with their customers
across sales, marketing and service. The company's Force.com
platform (http://www.salesforce.com/platform/) enables customers,
partners and developers to quickly build powerful business
applications to run every part of the enterprise in the cloud.
Based on salesforce.com's real-time, multi-tenant architecture,
Salesforce CRM and Force.com offer the fastest path to customer
success with cloud computing. As of April 30, 2009, salesforce.com
manages customer information for approximately 59,300 customers
including Allianz Commercial, Dell, Dow Jones Newswires, Japan
Post, Kaiser Permanente, KONE, and SunTrust Banks. Any unreleased
services or features referenced in this or other press releases or
public statements are not currently available and may not be
delivered on time or at all. Customers who purchase salesforce.com
applications should make their purchase decisions based upon
features that are currently available. Salesforce.com has
headquarters in San Francisco, with offices in Europe and Asia, and
trades on the New York Stock Exchange under the ticker symbol
"CRM". For more information please visit
http://www.salesforce.com/, or call 1-800-NO-SOFTWARE. Copyright
(c) 2009 salesforce.com, inc. All rights reserved. Salesforce and
the "no software" logo are registered trademarks of salesforce.com,
inc., and salesforce.com owns other registered and unregistered
trademarks. Other names used herein may be trademarks of their
respective owners.
http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO
http://photoarchive.ap.org/ DATASOURCE: salesforce.com CONTACT:
Katy Dormer of salesforce.com, +1-415-901-8585, Web Site:
http://www.salesforce.com/ http://www.cismag.com/
http://www.tmcnet.com/
Copyright