WITS Witness Systems (MM)

Workforce optimization solution is one of only 18 in the market recognized for providing the most creative, innovative and useful tools for making call centers the best they can be Witness Systems (NASDAQ: WITS), a leading global provider of workforce optimization software and services, today announced that Impact 360(TM), the industry's most complete workforce optimization solution, received the coveted "Product of the Year" award from Call Center Magazine. Hundreds of industry-leading technologies were evaluated and reviewed, but only 18 products and services - including Witness Systems' Impact 360 - walked away with the honor of being named one of "the most creative, innovative and above all else, useful tools for making call centers the best they can be." The annual awards program, sponsored by Call Center Magazine, is designed to recognize the companies that exhibit superior innovation, dedication and the pursuit of excellence in providing products and services for the call center market and beyond. As stated by its editors in the March 2006 issue, "There's never been a time when the tools at your disposal are so well-constructed, so feature-rich, so bent on performing useful functions." The publication's winners for 2006 reflect a wide screening of new tools through research, visits to vendors and centers, communication with customer care managers and industry events. Its editors first saw Impact 360 at CMP's Annual Call Center Exhibition (ACCE) in Seattle in September 2005, where it honored the solution with a "Best of Show" award. "Impact 360 illustrates a trend in the industry dovetailing call centers' performance goals with the corporate aims of their companies," said Keith Dawson, editorial director for Call Center Magazine. "The solution brings together the tools that agents and supervisors track to bolster contact center performance. This not only sets a standard for what call centers should look for in workforce optimization software, but it also helps them understand how they can perform at their best." This year's winners were selected based on such criteria as usability and innovation. Call Center Magazine editors made their top picks by looking at each product's ability to enhance agent and call center manager productivity, boost sales and improve overall customer service. It also considered tools that represent how to effectively transform a call center by introducing a new efficiency or benefit. Witness Systems was recognized for its packaged workforce optimization solution, including its training, call monitoring and workforce management, as well as its speech analytics and key performance indicator (KPI) scorecards. "Being one in a very elite group of vendors and solutions named by Call Center Magazine represents a significant achievement and a great honor," said Nancy Treaster, senior vice president, global marketing for Witness Systems. "Increasingly today, companies are challenged with maximizing customer satisfaction and increasing revenue, while also minimizing the cost of customer service. Witness Systems realizes the wealth of information that exists in call centers and with Impact 360, removes the barriers between siloed customer service functions, enabling so organizations to capture, analyze and act on cross-functional information and intelligence tied to the customer experience." About Call Center Magazine Call Center Magazine is the only publication dedicated to providing in-depth and unbiased product information on call center technology, management and operations. Written by a staff of editorial experts and industry luminaries, Call Center Magazine delivers an editorial package most useful to buyers setting strategies and buying products and services for today's customer contact center. For more information, contact Call Center Magazine at 212-600-3000 or visit www.callcentermagazine.com. About Witness Systems Witness Systems (NASDAQ: WITS) is a leading global provider of workforce optimization software and services. The company's Impact 360(TM) solution - which plays a strategic role in the customer interaction centers of Global 2000 and small- and medium-sized businesses (SMBs) worldwide - is also deployed in IP telephony and back office environments, and throughout the extended enterprise, including branch offices. Witness Systems' software is comprised of quality monitoring, compliance, high-volume and IP telephony recording solutions, as well as workforce management, actionable learning and performance management. The company's solutions enable organizations to optimize their people, processes and technology throughout the enterprise. Witness Systems' customers benefit from an integrated business consulting, implementation and training methodology that supports a rapid deployment, enabling them to drive revenue, reduce operational costs, and achieve greater customer retention and loyalty. For additional information about Witness Systems, visit www.witness.com. Cautionary Note Regarding Forward-looking Statements: Information in this release that involves Witness Systems' expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. They are identified by words such as "anticipates," "expects," "intends," "plans," "believes," "estimates," and similar expressions. These statements are based upon information available to Witness Systems as of the date of this release, and the company assumes no obligation to update any such forward-looking statement. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results to differ materially from current expectations include fluctuations in customer demand and the timing of orders; the company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the company's markets; the risks associated with international sales as the company expands its markets, including the risks associated with foreign currency fluctuations; the ability of the company to complete and integrate successfully any acquisitions or investments it may make; and the ability of the company to compete successfully in the future, as well as other risks identified under the caption "Management's Discussion and Analysis of Financial Condition and Results of Operations" in the company's Form 10-K for the year ended December 31, 2004 and its Form 10-Q for the quarter ended September 30, 2005, as filed with the Securities and Exchange Commission. Witness, Impact 360, Improve Everything and the Witness logo are the trademarks (registered or otherwise) of Witness Systems, Inc. protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.