WITS Witness Systems (MM)

Witness Systems (NASDAQ: WITS), a leading global provider of workforce optimization software and services, today announced that it has once again received top honors for its technology leadership in the customer care market. The company received the ICCM and ACCE Best of Show 2005 honors and Customer Inter@ction Solutions' 2005 TMC Labs Innovation Award. "This industry recognition reinforces the innovative power of Impact 360 - the call center industry's most complete workforce optimization solution bringing together workforce management, quality monitoring/full-time recording, e-learning and performance management," said Nancy Treaster, senior vice president, global marketing, Witness Systems. "Our relentless commitment to technology innovation and our growing customer base makes Witness Systems the driving force in the call center technology industry." ICCM 2005 Best of Show At International Call Center Management (ICCM), produced by Questex Media Group, Inc., Witness Systems' Impact 360 was awarded the "2005 Best of Show" recognition. This exclusive awards program acknowledges and honors only 12 products and/or services with the best potential to change the future of the contact center industry. Conducted by an independent panel of call center and CRM industry experts, the rigorous judging process is based on ease of integration, implementation, system quality, customer service features and return on investment. "ICCM's Best of Show Awards recognize products or services that we feel will have the most significant impact on the contact center and customer relationship industry," said Christina Condos, group show director of Questex Media. "Because of the quality of submissions the selection process was certainly a difficult task this year, but thanks to the dedication of our judges, we feel this year's winners are truly at the forefront of innovation and ingenuity." ACCE Best of Show 2005 This year, at the Annual Call Center Exhibition (ACCE), Impact 360 took home the "Best of ACCE for 2005" award. Recognizing only five organizations, the honor credits Witness Systems for its superior innovation, dedication and pursuit of excellence in providing products and services for the ever-growing customer care market. Customer Inter@ction Solutions' 2005 TMC Labs Innovation Award Witness Systems also received Customer Inter@ction Solutions' 2005 TMC Labs Innovation Award for its Back Office Performance Management Solution. The company's solution enables organizations to help improve the quality and productivity of back office functions - such as customer administration and billing - while concentrating on providing high quality customer service. "Witness Systems clearly demonstrated to the staff of TMC Labs that its back-office product is truly innovative in the CRM or call/contact center industries," said Nadji Tehrani, founder and chairman of TMC, publisher of Customer Inter@ction Solutions. "New companies, new products and new services for CRM and call/contact centers are being created all the time. With the great advances in technology, there's never been a greater need for this award." More information on all awards, as well as complete details on the Impact 360 solution from Witness Systems, is available at www.witness.com. About Witness Systems Witness Systems (NASDAQ: WITS) is a leading global provider of workforce optimization software and services. The company's Impact 360(TM) solution - which plays a strategic role in the customer interaction centers of Global 2000 and small- and medium-sized businesses (SMBs) worldwide - is also deployed in IP Telephony and back office environments, and throughout the extended enterprise, including branch offices. Witness Systems' software is comprised of quality monitoring, compliance, high-volume and IP Telephony recording solutions, as well as workforce management, actionable learning and performance management. The company's solutions enable organizations to optimize their people, processes and technology throughout the enterprise. Witness Systems' customers benefit from an integrated business consulting, implementation and training methodology that supports a rapid deployment, enabling them to drive revenue, reduce operational costs, and achieve greater customer retention and loyalty. For additional information about Witness Systems, visit www.witness.com. Cautionary Note Regarding Forward-looking Statements: Information in this release that involves Witness Systems' expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. They are identified by words such as "anticipates," "expects," "intends," "plans," "believes," "estimates," and similar expressions. These statements are based upon information available to Witness Systems as of the date of this release, and the company assumes no obligation to update any such forward-looking statement. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results to differ materially from current expectations include fluctuations in customer demand and the timing of orders; the company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the company's markets; the risks associated with international sales as the company expands its markets, including the risks associated with foreign currency fluctuations; the ability of the company to complete and integrate successfully any acquisitions or investments it may make; and the ability of the company to compete successfully in the future, as well as other risks identified under the caption "Management's Discussion and Analysis of Financial Condition and Results of Operations" in the company's Form 10-K for the year ended December 31, 2004 and its Form 10-Q for the quarter ended September 30, 2005, as filed with the Securities and Exchange Commission. Witness, eQuality and the Witness logo are United States registered trademarks of Witness Systems, Inc., protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.