HOLMDEL,
N.J., Aug. 11, 2022 /PRNewswire/ -- Vonage, a
global leader in cloud communications helping businesses accelerate
their digital transformation, has been recognized as a leader in
growth and innovation in the latest Frost & Sullivan Radar for the European Contact Center
as a Service (CCaaS) Market.
Vonage was recognized for Vonage Contact Center, an intelligent,
multi-tenant contact center solution that seamlessly integrates all
communications channels and customer interactions into an
organization's CRM platform. Radar credited Vonage for investing
heavily in innovation to deliver new contact center applications
for reporting, analytics, visual engagement, and AI-based
functionalities, its deep integrations with Salesforce, ServiceNow
and Microsoft Teams, and for offering one of the most comprehensive
and flexible cloud communications platforms in the market.
Vonage's fully programmable contact center, unified
communications and conversational commerce applications are built
from the Vonage Communications Platform and enable companies to
transform how they communicate and operate from the office or
remotely, providing the flexibility required to create meaningful
engagements.
"Vonage holds a significant position in the European CCaaS
space. Offering one of the most comprehensive and flexible cloud
communications platforms in the market, Vonage delivers
high-quality customization and support services, together with deep
integrations with a broad range of CRM solutions", said Senior
Industry Director, Nancy Jamison,
Frost & Sullivan. "Vonage Contact Center continues to exceed
expectations and Vonage's focus on developing innovative solutions
for reporting, analytics, visual engagement, and AI-based
functionalities, positions Vonage as a technology frontrunner in
the CCaaS market."
"It is an honor to be recognized as a Leader by Frost &
Sullivan for our continued innovation and growth within the Contact
Center as a Service space," said Savinay
Berry, Executive Vice President, Product and Engineering,
Vonage. "Vonage combines pure-play cloud contact center offerings
with robust unified communications, programmable communications and
conversational commerce applications, to provide an end-to-end
communication experience for a company's employees and customers
that help them to perform better, connect easier and enhance
experiences. This acknowledgment emphasizes our commitment to
continue driving innovation that transforms the way businesses
operate and connect with their customers."
The latest Frost Radar for the Contact Center as a Service
Market (2021) ranks the top-performing cloud contact center
providers in Europe on innovation
and growth. The rankings are based on the firm's independent
research into each provider's product portfolio, vision and
strategy, research and development, growth pipeline, and customer
alignment.
To download the complimentary Frost Radar, please visit
www.vonage.com.
About Vonage
Vonage, a global cloud communications leader, helps businesses
accelerate their digital transformation. Vonage's Communications
Platform is fully programmable and allows for the integration of
Video, Voice, Chat, Messaging, AI and Verification into existing
products, workflows and systems. The Vonage conversational commerce
application enables businesses to create AI-powered omnichannel
experiences that boost sales and increase customer satisfaction.
Vonage's fully programmable unified communications, contact center
and conversational commerce applications are built from the Vonage
platform and enable companies to transform how they communicate and
operate from the office or remotely - providing the flexibility
required to create meaningful engagements.
Vonage is headquartered in New
Jersey, with offices throughout the United States, Europe, Israel and Asia and is a wholly-owned subsidiary of
Ericsson. To follow Vonage on Twitter, please
visit www.twitter.com/vonage. To become a fan on Facebook, go
to facebook.com/vonage. To subscribe on YouTube,
visit youtube.com/vonage.
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SOURCE Vonage