Leading Healthcare Provider Signs Agreement With UCN for inContact
November 19 2008 - 7:00AM
PR Newswire (US)
Company Replaces Premises Solution with inContact(R) to Improve
Call Routing and Reporting Capabilities for Multiple Contact Center
Sites SALT LAKE CITY, Nov. 19 /PRNewswire-FirstCall/ -- UCN, Inc.
(NASDAQ:UCNN), the market leader in on-demand contact center
software, has signed a one year renewable agreement for
inContact(R) with a leading healthcare provider of Medicare plans
with more than 200,000 members across 13 markets. This new customer
came to UCN to create a more efficient IVR (Interactive Voice
Response) solution with call routing between two of the company's
contact center locations. They chose the inContact platform to
replace their existing premises-based system in order to unify
reporting capabilities and track agent availability more
efficiently. The customer plans to expand the use of inContact to
additional contact center sites as a result of the tremendous
improvements they have experienced in contact center monitoring.
"While inContact easily met their IVR needs, UCN successfully
demonstrated the added value of our complete software-as-a-service
(SaaS) solution," said Paul Jarman, UCN CEO. "The inContact
platform gives them contact distribution control between their
multiple centers based on agent availability. inContact also helps
manage multiple call flows more effectively, and provides the
customer with unified and advanced reporting functionality. With
the hosted inContact solution, this new customer is able to easily
add contact centers as its business continues to grow." About UCN
UCN, Inc. (NASDAQ:UCNN) is the market leader in
software-as-a-service (SaaS) applications for contact centers. The
award-winning inContact(R) suite includes an integrated package of
advanced contact handling, performance monitoring and management
tools. UCN's patented software includes an enterprise-grade ACD
(Automated Call Distribution) with skills-based routing, IVR
(Interactive Voice Response), speech recognition and CTI (Computer
Telephony Integration). Agent performance optimization features
include customer experience surveys, call monitoring, call
recording, workforce scheduling, forecasting and adherence, agent
hiring tools to reduce attrition, and targeted e-training and
communications delivered to the agent desktop. The inContact
on-demand platform is especially effective at allowing multi-site
and remote workforces to function as a single unit. inContact
requires no capital expenditure while delivering rapid application
development tools for IT control, Fortune 500-compliant security,
and a 24/7/365 managed network with carrier-grade redundancy. To
learn more about UCN, visit http://www.ucn.net/. Safe Harbor
Statement: The Private Securities Litigation Reform Act of 1995
provides a safe harbor for forward-looking information made on the
Company's behalf. All statements, other than statements of
historical facts which address the Company's expectations of
sources of capital or which express the Company's expectation for
the future with respect to financial performance or operating
strategies, can be identified as forward-looking statements. Such
statements made by the Company are based on knowledge of the
environment in which it operates, but because of the factors
previously listed, as well as other factors beyond the control of
the Company, actual results may differ materially from the
expectations expressed in the forward-looking statements. (For the
complete statement, please click to:
http://www.ucn.net/safeharbor.) DATASOURCE: UCN, Inc. CONTACT:
David Oldham, VP Marketing of UCN, Inc., +1-801-320-3410, ; or
Investors, Scott Liolios or Ron Both, both of Liolios Group Inc,
+1-949-574-3860, , for UCN, Inc. Web site: http://www.ucn.net/
Copyright
Ucn (MM) (NASDAQ:UCNN)
Historical Stock Chart
From Jul 2024 to Aug 2024
Ucn (MM) (NASDAQ:UCNN)
Historical Stock Chart
From Aug 2023 to Aug 2024