TriZetto Teams with Eliza Corporation to Enhance Payers' Health Communications with Members
July 08 2008 - 7:30AM
Business Wire
The TriZetto Group Inc. (NASDAQ: TZIX) today announced its
selection of Eliza Corporation�s phone-based, speech-enabled
outreach programs as an integrated part of TriZetto�s CareAdvance
Enterprise� care management application and Healthwise� Smart
Campaigns. This combination will improve the way health information
is delivered by payers to health plan members. By coupling Eliza�s
interactive speech-enabled outreach with the automated care
management services of the CareAdvance� software, health plans can
create a member experience that encourages targeted behavioral
changes and helps lead to better health outcomes. The CareAdvance
application identifies and targets specific member populations,
making relevant information and self-management tools available to
these individuals. Smart Campaigns, jointly developed with
Healthwise, address 14 of the highest-risk and costliest conditions
and, through the CareAdvance software, guide the member through a
variety of suggested actions and topics, step by step. Through
Eliza, the CareAdvance application will enhance the personalized
support programs of payers on a number of health-related topics,
chronic conditions and preventive tests including asthma, diabetes
and flu shots. The member information learned during Eliza�s
outreach will automatically populate into the CareAdvance software.
The agreement between the two companies is another step toward
TriZetto�s vision of Integrated Healthcare Management -- helping to
optimize the coordination of benefits and care for healthcare
consumers. �We selected Eliza for its ability to improve the
quality and impact of healthcare communication. This aligns with
the CareAdvance application goals to reach and engage health plan
members with timely, relevant and personalized information,� said
Gene Drabinski, president of cost and quality of care for TriZetto.
�Serving as an extension of our current intervention channels,
together Eliza, Healthwise and TriZetto will engage members in a
compelling way to help improve member receptivity.� Eliza�s
tailored healthcare communications programs help yield positive
outcomes in areas such as chronic condition management, medication
support, member engagement and retention and more. The company�s
innovative approach to assessing and addressing patient status,
whether glucose levels in diabetics or indications associated with
other chronic health conditions, supports efficient and accurate
care management. �Experience has shown that the medium is a big
part of the message, and we�ve found that strategic coordination of
outreach absolutely increases the impact of the information,� said
Alexandra Drane, president and co-founder of Eliza Corporation.
�We�re happy to partner with TriZetto and Healthwise as we extend
our ability to use coordinated, multimedia approaches to impact
clinical care. At the same time, we�re working to infuse the
outreach with personalized, conversational content that keeps
members engaged over the long-term and helps them feel their
personal best � in terms of their health, their attitudes towards
the health plans that serve them, and their overall well-being.�
About Eliza Corporation Eliza Corporation is the leading provider
of innovative, effective healthcare communications. Every day, our
tailored interactions connect millions of people with timely,
personally relevant information that drives healthier behavior.
Each Eliza program is powered by our patented speech recognition
technology, rich web and multi-media delivery platform, proven
communications methodologies, and sophisticated data analytics. Our
integrated communication strategies consistently yield the best
outcomes in the industry in terms of improved engagement, health
and wellness measures, and financial savings. Eliza�s clients
include the nation�s leading health plans, disease management
firms, pharmaceutical companies, pharmacy benefit managers and
employers. The results of our programs have been recognized by
organizations including the Centers for Prevention and Disease
Control, the BlueCross BlueShield Association, The Consumer
Directed Health Care Congress and Harvard Medical School. For more
information, please visit www.elizacorp.com or call 978-921-2700.
About TriZetto TriZetto is Powering Integrated Healthcare
Management�. With its technology touching nearly half of the U.S.
insured population, TriZetto is uniquely positioned to drive the
convergence of health benefit administration, care management and
constituent engagement. The company provides premier information
technology solutions that enable payers and other constituents in
the healthcare supply chain to improve the coordination of benefits
and care for healthcare consumers. Healthcare payers include
national and regional health insurance plans, and benefits
administrators that provide transaction services to self-insured
employer groups. The company�s payer-focused information technology
offerings include enterprise and component software, hosting and
business process outsourcing services, and consulting.
Headquartered in Newport Beach, Calif., TriZetto can be reached at
949-719-2200 or at www.trizetto.com.
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