Segue Announces Availability of SilkCentral Performance Manager Version 2.6 for Application Monitoring Post-Deployment Software Quality Optimization Solution Monitors Application Health, 24x7 STAREAST 2004, ORLANDO, Fla., May 19 /PRNewswire-FirstCall/ -- Segue Software, Inc. (Nasdaq-SCM: SEGU), the leader in software quality optimization, announced today the availability of SilkCentral(TM) Performance Manager 2.6, the company's newest offering for monitoring software applications from the end-user perspective. Performance Manager is a key component of Segue's recently-launched SilkCentral Quality Optimization Platform(TM); a platform that allows organizations to centralize the control and management of quality throughout the entire software application lifecycle. Derived from SilkVision 2.5, SilkCentral Performance Manager 2.6 introduces a Business Integration Layer(TM), correlated reports, enhanced health drill-down capabilities, health trend indicators and support for both Citrix(R) Metaframe(R) Presentation Server and Oracle(R) Forms environments. The Business Integration Layer allows access to monitoring results through standard APIs, thus providing customers the ability to utilize monitoring metrics in centralized network systems, enterprise-wide network management systems or corporate dashboards. By incorporating statistical correlation techniques into SilkCentral Performance Manager's reporting function, enhanced health drill-down capabilities and health trend indicators allow greater visibility into the root cause analysis of performance degradation and errors. Additionally, up-to-the-minute visual information of the health trend of an application is provided. Finally, support for Citrix and Oracle Forms technologies extends the environments supported by SilkCentral Performance Manager. "SilkCentral Performance Manager provides greater visibility into application performance, post-deployment," said Andre Pino, chief marketing officer at Segue Software. "SilkCentral Performance Manager can ensure the highest levels of application performance are maintained and can proactively identify potential issues before they impact users and business operations. SilkCentral Performance Manager ensures SLAs are met, eliminates lost revenue due to unplanned downtime and allows an enterprise to ensure a positive end- user experience for their customers." SilkCentral Performance Manager's strength is in monitoring business transactions from the end-user perspective. By running active, simulated transactions against mission-critical applications, SLA levels can be validated, performance trend analysis can be done against a set of reference benchmarks and potential failures can be detected and resolved before experienced by an actual customer. Additionally, SilkCentral Performance Manager, together with SilkPerformer, offers a closed-loop solution for application performance management. SilkPerformer tests run in pre-deployment can be leveraged in production as transaction monitors. When errors occur in production, the sequence of steps leading up to the problem can be captured and loaded back into SilkPerformer for additional testing -- with a real-world test scenario. In total, all of these capabilities mean organizations can ensure the ongoing reliability, accuracy and performance of mission-critical applications. Unplanned downtime is minimized, revenues are maximized, existing test assets are leveraged throughout the pre- and post-deployment phases and fast ROI is obtained. About the SilkCentral Quality Optimization Platform SilkCentral is designed to centralize control and management of software quality throughout the entire software application lifecycle. SilkCentral serves as the foundation for Segue's technology direction and incorporates all of the existing Silk family of products, as well as those from other companies, into one cohesive platform. The underlying foundation of SilkCentral is the Silk Common Architecture(TM) (SCA), providing a set of common services and interfaces that enable the various SilkCentral modules to integrate with other Silk products and/or third party tools. SilkCentral consists of three core product modules which span the application lifecycle: SilkCentral Test Manager, for overall management of the pre-deployment testing effort; SilkCentral Issue Manager, for the tracking and reporting of defects; and SilkCentral Performance Manager, for the on-going monitoring of applications, post deployment. Availability and Pricing SilkCentral Performance Manager is available immediately. Pricing starts at US $22,500, plus maintenance. About Segue Software Segue Software, Inc. (Nasdaq-SCM: SEGU) is a global expert in delivering solutions to define, measure, manage and maintain software quality throughout the entire software application lifecycle. Segue's Quality Optimization solutions help companies reduce business risk, ensure the deployment of high quality software and increase return on investment. Leading businesses around the world, including many of the Fortune 500, rely on Segue's innovative Silk family of products to protect their business service levels, competitive edge and brand reputation. Headquartered in Lexington, Mass., with offices across North America and Europe, Segue can be reached at +1-781-402-1000 or http://www.segue.com/. Segue and SilkPerformer are registered trademarks and SilkCentral, SilkCentral Quality Optimization Platform, Business Integration Layer, Silk Common Architecture, SilkCentral Test Manager, SilkCentral Issue Manager and SilkCentral Performance Manager are trademarks of Segue Software, Inc. Editorial Contacts: Heidi Gilmore Segue Software, Inc. 781/402-1000 Liz Erk PAN Communications 978/474-1900 DATASOURCE: Segue Software, Inc. CONTACT: Heidi Gilmore of Segue Software, Inc., +1-781-402-1000, ; or Liz Erk of PAN Communications, +1-978-474-1900, Web site: http://www.segue.com/

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