NRC Health unveils winners of 2023 patient experience and loyalty awards
August 08 2023 - 8:55AM
NRC Health, a leading provider of Human Understanding® and
data-driven insights, is pleased to announce the recipients of the
2023
Consumer Loyalty Awards and
the
Excellence in Patient Experience
Awards.
NRC Health’s loyalty-based hospital ranking recognizes the top
100 healthcare facilities, including the top 10 Best in Class
winners. These organizations have exemplified the commitment and
initiative necessary to cultivate and maintain long-lasting loyalty
among their patient populations and the communities they serve.
This year’s Excellence in Patient Experience honorees have been
recognized for their efforts to consistently deliver outstanding
patient experiences across the care continuum.
Consumer Loyalty AwardsWhile
the healthcare industry has faced challenges over the last few
years, including shifts in the care-delivery system and staffing
obstacles, the healthcare organizations recognized this year have
displayed remarkable dedication to consumer-driven improvements to
the patient experience. NRC Health's Consumer Loyalty Award winners
lead the way in delivering exceptional patient experiences.
"Hospitals and health systems have needed to adjust at warp
speed in recent years," said Helen Hrdy, Chief Growth Officer at
NRC Health. "We commend these winning organizations for building
and sustaining consumer loyalty through individualized care during
unprecedented times.”
This year's NRC Health top 10 Best In Class winners include:
Missouri Baptist Medical Center, Mayo Clinic Hospital – Arizona,
Mayo Clinic Hospital – Rochester, Cleveland Clinic Weston Hospital,
The Christ Hospital, Mayo Clinic Hospital – Florida, Hospital of
The University of Pennsylvania, J.W. Ruby Memorial Hospital, Beth
Israel Deaconess Medical Center, California Hospital Medical
Center, and UC Davis Health.
The 100 top-performing hospitals are identified through the
nation’s largest healthcare consumer-perception survey, conducted
by NRC Health. The Market Insights survey annually measures the
opinions of more than 300,000 consumers in over than 300 markets
across the 48 contiguous United States. Learn more about the
qualification criteria here.
Excellence In Patient Experience
AwardsElevating the patient experience remains a
priority in healthcare, and NRC Health's 2023 Excellence in Patient
Experience Award winners have demonstrated outstanding commitment
to individualized and human-centered care. These organizations go
above and beyond to ensure quality and equitable access to care is
provided.
"We celebrate organizations that embody our mission of bringing
Human Understanding into healthcare," added Helen Hrdy. “In this
ever evolving and often challenging healthcare industry, we take
pride in acknowledging the ongoing dedication of the winning
healthcare organizations, as they consistently surpass expectations
in providing exceptional care and ensuring quality, equitable
access for all patients."
This year’s health system winners include: Community Healthcare
System (Munster, Ind.), Parkview Health (Fort Wayne, Ind.), and
Mercy (Troy, Mo.). The Women’s Hospital (Evansville, Ind.),
Community Hospital of the Monterey Peninsula (Monterey, Calif.),
UMC Health System (Lubbock, Texas), Children’s Wisconsin
(Milwaukee), Nemours Children’s Health (Melbourne, Fla.), and
Scottish Rite for Children (Dallas) won for the top hospitals. The
leading medical groups for 2023 include: Brown Medicine
(Providence, R.I.), Children’s Healthcare of Atlanta Cardiology
(Atlanta) and Tryon Medical Partners (Charlotte, N.C.).
The Excellence in Patient Experience Awards are based on NPS
scores from a direct to patient survey surrounding the question of
whether a patient is willing to recommend a healthcare organization
to others in their community.
Award banners recognizing this year’s Excellence in Patient
Experience and Best in Class Consumer Loyalty winners will be on
display at the Sea of Success reception at the New England Aquarium
in Boston on August 9 as part of NRC Health’s national Human
Understanding Beyond | HUB23 event.
To check whether your local hospital is a 2023 honoree, see the
full lists of winning organizations for both the 2023 Consumer
Loyalty Awards and the 2023 Excellence in Patient Experience
Awards.
*NRC Health’s Market Insights survey is weighted to account for
age, income, population, presence of children in the household,
marital status, and ethnicity to ensure an accurate demographic
distribution.
About NRC
Health For more than 40 years, NRC Health (NASDAQ:
NRC) has led the charge to humanize healthcare and support
organizations in their understanding of each unique individual. NRC
Health’s commitment to Human Understanding® helps leading
healthcare systems get to know each person they serve not as
point-in-time insights, but as an ongoing relationship. Guided by
its uniquely empathic heritage, NRC Health’s patient-focused
approach, unmatched market research, and emphasis on consumer
preferences are transforming the healthcare experience, creating
strong outcomes for patients and entire healthcare systems. NRC
Health is ranked #1 for Patient Experience Improvement in the 2023
Best in KLAS report.
For more information, please email nrchealthpr@nrchealth.com, or
visit www.nrchealth.com.
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