NRC Health Announces Top 10 Winners of the 2021 Customer Approved and Employee Approved Awards
May 10 2021 - 11:30AM
NRC Health, the leading provider of in-depth customer insights in
healthcare, today announced the winners of its third annual 2021
Customer Approved and Employee Approved Awards. These awards
recognize senior living organizations across the country for
delivering exceptional customer and employee experiences. Five
independent living, assisted living and skilled nursing facilities
were selected in each category, with two organizations earning an
award in both categories.
The COVID-19 pandemic has had an unimaginable impact on the
healthcare industry, especially for the senior living community. As
the industry adapts and vaccines rollout, healthcare systems are
continuing to innovate in order to best support their patients,
including for the aging population who need extra support. To
commend these efforts, NRC Health named the top leaders in the
sector who are providing the best care experiences for their
patients and for having a committed workforce dedicated to the
holistic care journey.
“This past year has been incredibly difficult for everyone but
even in light of these hardships, healthcare systems from all over
the nation have made the care experience a priority for their
patients and residents,” said Helen Hrdy, Chief Growth Officer at
NRC Health. “We are incredibly moved by the dedication these
winning organization have made towards the health and well-being of
both their patients and their staff. We applaud them today and
every day for what they do for the people they serve.”
Winners of the Customer Approved Awards were selected based on
performance ratings received from family and residents while
winners of the Employee Approved Awards are based on feedback given
by employees – all information collected through organizational
outreach distributed by NRC Health. Winning facilities were then
selected based on strong Net Promoter Scores (NPS), one of the most
reliable measures of satisfaction and a high-validity proxy measure
for loyalty.
The full list of award winners is available for download on the
NRC Health website.
About NRC HealthFor more than 40 years, NRC
Health (NASDAQ: NRC) has been committed to achieving
humanunderstanding and bringing healthcare organizations closer to
their customers than ever before by illuminating and improving the
key moments that define an experience and build trust. Guided by
their uniquely empathic heritage, proprietary methods, skilled
associates, and holistic approach, NRC Health helps its customers
design experiences that exceed expectations, inspire loyalty, and
improve well-being among patients, residents, physicians, nurses,
and staff.
For more information, write to info@nrchealth.com, or visit
www.nrchealth.com.
Press Contact
Jennifer LylePublic Relations for NRC
Healthnrchealth@barokas.com
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