NRC Health Announces Winners of the 2020 Customer Approved and Employee Approved Awards Honoring Senior Living Organizations ...
August 25 2020 - 9:00AM
NRC Health, the leading provider of in-depth customer insights in
healthcare, today announced the winners of its second annual 2020
Customer Approved and Employee Approved Awards at the virtual 26th
Annual NRC Health Symposium. These awards recognize senior living
organizations across the country for delivering exceptional
customer and employee experiences. Twenty independent living,
assisted living and skilled nursing facilities were selected in
each category, with half earning an award in both categories.
Positive sentiment towards senior living facilities has waned in
recent months as a result of the ongoing COVID-19 pandemic, which
has significantly impacted senior communities all over the world. A
recent Market Insights study from NRC Health found that overall
trust and confidence in senior living facilities dropped to 17.7
percent in May 2020, down from 23 percent just three years ago.
While it is certainly a tough time to be in the senior living
industry, these winning organizations have continued to thrive,
providing exemplary care experiences to residents and safe,
empowering work experiences to staff.
Winners of the Customer Approved Awards were selected based on
performance ratings received from family and residents while
winners of the Employee Approved Awards are based on feedback given
by employees – all information collected through organizational
outreach distributed by NRC Health. Winning facilities were then
selected based on strong Net Promoter Scores (NPS), one of the most
reliable measures of satisfaction and a high-validity proxy measure
for loyalty.
“We cannot understate just how heavy this pandemic has weighed
on the senior living community. Which is why, more than ever, we
want to shine light on the positive stories coming from this heavy
hit industry,” said Helen Hrdy, Chief Growth Officer at NRC Health.
“This year’s winning organizations are working hard to preserve the
care experience and give employees peace of mind, even through such
a difficult time. We are so proud to recognize this group of
organizations, including repeat winners from last year, that have
all gone above and beyond the call of duty in caring for their
residents and their employees. We celebrate them today and every
day!”
Winners of the Customer Approved Awards and Employee Approved
Awards were officially announced during the 26th Annual NRC Health
Symposium, which kicked off today in a new virtual format. The full
list of award winners is available for download on the NRC Health
website.
About NRC HealthFor more than 39 years, NRC
Health (NASDAQ: NRC) has been committed to achieving human
understanding and bringing healthcare organizations closer to their
customers than ever before by illuminating and improving the key
moments that define an experience and build trust. Guided by their
uniquely empathic heritage, proprietary methods, skilled
associates, and holistic approach, NRC Health helps its customers
design experiences that exceed expectations, inspire loyalty, and
improve well-being among patients, residents, physicians, nurses,
and staff.
For more information, write to info@nrchealth.com, or visit
www.nrchealth.com.
Press ContactJennifer LylePublic Relations for
NRC Healthnrchealth@barokas.com
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