Jacada Extends Agreement with European Telecom to Simplify Agent Processes and Customer Experience
July 18 2013 - 7:00AM
Business Wire
Jacada, Inc., a leading global provider of customer service
technology designed to simplify the interaction between businesses
and their customers, today announced that it has extended its
relationship as the customer service enterprise software solution
provider for one of the largest cable operators in Europe.
The cable provider serves millions of households, internet
customers, digital television, and telephony subscribers. With this
material extended services agreement, Jacada will provide advanced
solutions to create a simplified experience for the company’s
customer service agent desktops , further enhancing their customer
service offering.
“Our partnership with this significant telecommunications
company has proven to be another successful one and we are proud to
be contributing to the high quality of service that this company is
providing its millions of customers daily,” says Guy Yair, Jacada
Co-Chief Executive Officer. “We look forward to greater
collaboration towards implementing innovative and cost effective
solutions, enabling them to continue to provide a consistent and
pleasant customer service experience through every channel of
communication with their customers.”
About Jacada
Jacada solutions improve an organization’s customer experiences
and reduce their operational costs. Jacada enables them to deliver
advanced customer and agent interactions by implementing
cutting‐edge mobile customer service and visual IVR solutions,
simplified agent desktops, and process optimization products.
Customers can benefit from an improved customer service experience
at every touch point with the organization, whether at the call
center, on the mobile, or at the retail store. Jacada projects
often deploy in less than six months, and customers often realize a
complete return on investment within 12 months of deployment.
Founded in 1990, Jacada operates globally with offices in Atlanta,
USA; London, England; Munich, Germany; and Herzliya, Israel. More
information is available at www.Jacada.com.
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