Jacada Solutions Selected by Puerto Rico Medicare Advantage Plan Provider
March 12 2013 - 7:00AM
Business Wire
Jacada, Inc., a leading global provider of customer service
technology designed to simplify the interaction between businesses
and their customers, today announced that it has signed a material
agreement with a leading Medicare Advantage plan provider in Puerto
Rico to provide desktop, agent scripting, and workflow enablement
solutions. Jacada’s award winning Agent Scripting and
Agent Desktop solutions have been chosen to provide a unique
Agent and Member experience throughout the organization’s inbound
call center and back-office, while enhancing regulation compliance
and consistent customer experience. Plans are to continue
deployment of Jacada solutions into the outbound call segment in a
second phase.
“Jacada is honored to have been selected to be the core desktop,
workflow, and scripting provider,” said Guy Yair, Co-CEO, Jacada.
“The group has selected a comprehensive set of customized Jacada
contact center solutions designed to enhance both the customer and
agent experience. We are happy to add this to our recent deals in
the healthcare insurance space, as we help these companies address
the growing demand for better service and compliance with new
government regulations and policies.”
Jacada solutions help ensure that critical knowledge is
presented to customer service representatives at just the right
time and just in the right context to ensure industry regulation
compliance and uniformity of processes. In a similar fashion,
back-office operations also benefit from the Jacada solution as it
provides just-in-time guidance and knowledge necessary to
streamline these customer supporting activities. As the insurance
group continues its initiatives aimed at highlighting proper and
respectful treatment to people of advanced age, Jacada continues
its commitment to delivering the tools and solutions that support
these efforts.
About Jacada
Jacada solutions help organizations improve their customer
experiences and reduce their operational costs. Jacada enables
organizations to deliver advanced customer and agent interactions
by implementing cutting‐edge mobile customer service solutions,
agent desktops, and process optimization tools. Customers can
benefit from an improved customer service experience at every touch
point with the organization, whether at the call center, on the
mobile, or at the retail store. Jacada projects often deploy in
less than six months, and customers often realize a complete return
on investment within 12 months of deployment. Founded in 1990,
Jacada operates globally with offices in Atlanta, USA; London,
England; Munich, Germany; and Herzliya, Israel. More information is
available at www.Jacada.com.
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