Jacada Webinar on Agent Desktop Agility Now Available On-Demand at Jacada.com
December 21 2011 - 7:00AM
Business Wire
Jacada Ltd. (NASDAQ: JCDA) announces the on-demand availability
of a recent webinar that introduced Jacada’s highly innovative user
interface delivery model that gives companies the ability to create
an optimal agent desktop experience. The webinar introduced the
latest version of Jacada® WorkSpace Agent Desktop with Dynamic
Views and demonstrated its agility in allowing rapid changes to the
contact center agent desktop in response to changing business
requirements.
The webinar, entitled “Contact Center Agility: Moving at the
Speed of Business,” can be accessed at
www.jacada.com/webseminar/call-center-agility-webcast-december2011/.
Jacada, a leading global provider of call center technology, hosted
the free webinar which was well attended by IT managers, C-Level
executives, and Contact Center Managers seeking to improve the
efficiency and overall customer experience in their operations.
Solutions discussed during the webinar included:
- Minimizing the requirement of IT
involvement in agent desktop changes
- Rapidly changing the agent desktop in
response to business changes
- Modify call flows to respond to new
marketing promotions
- Decreasing training effort, AHT, and
operational costs
- Streamline User Interface
development
- Integration of inefficient legacy
systems
“This webinar showed how contact center executives can use
Jacada technology to adapt to changing business requirements on a
daily basis and reduce resource bottlenecks by reducing dependence
on IT departments,” said Gideon Hollander, co-chief executive
officer of Jacada. “Attendees of the webinar were able to see a
live demonstration of how, for the first time ever, Business can
have full ownership and control for delivering the optimal agent
desktop experience without adding burden to IT.”
Since its first introduction in 2005, Jacada WorkSpace has
helped customers reduce the cost of their operations, drive
customer satisfaction, and experience a complete return on
investment within 12 months of deployment. One example is UK-based
telecommunications company Telefónica O2, which has improved first
call resolution, reduced average handle time by 40
seconds, decreased repeat calls by 25 percent, and cut
training time for agents from five weeks to three as a result of
using Jacada WorkSpace. Other companies benefiting from Jacada
WorkSpace include Permanent General Companies and Nationwide
Insurance.
In order to accommodate additional time zones, this webinar will
be presented again live in the first quarter of 2012. To receive
more information about the upcoming webinar and Jacada products,
visit www.Jacada.com.
About Jacada
Jacada provides solutions that optimize and improve the
effectiveness of customer service interactions. Jacada agent
desktop and process optimization solutions help companies reduce
the cost of their operations, drive customer satisfaction and
provide a complete return on investment within the first year after
deployment.
Founded in 1990, Jacada operates globally with offices in
Atlanta, USA; London, England; Munich, Germany; Herzliya, Israel;
and Stockholm, Sweden. More information is available at
www.Jacada.com
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