Jacada Unveils Latest Version of Jacada® Interface Server
October 11 2011 - 7:00AM
Business Wire
Jacada Ltd. (NASDAQ: JCDA), a leading global provider of call
center technology designed to improve the interaction between
agents and their customers, announced today the latest release of
its leading web-to-host solution, Jacada® Interface Server
(JIS) V9.0. With updated browser support and extensions
to the Jacada knowledge base, JIS V9.0 enables customers to
stay current on their strategic technology stacks while continuing
to protect their legacy system investments.
JIS is a robust and feature-rich web-to-host solution
that enables call center agents to utilize modern graphical user
interfaces verses green screens. With the ability to convert both
mainframe and IBM Series i (AS/400) applications from the same
tool, this latest version of JIS extends the runtime platforms to
support modern day application servers, including Oracle Weblogic
and IBM WebSphere.
“Jacada® Interface Server is the heritage of our company,
and I’m really excited to see how, as a result of our continued
investment in this product, it continues to be well received by our
customers,” said Gideon Hollander, co-chief executive officer of
Jacada. “We have an enviable market share for host modernization
and this new version demonstrates our commitment not only to
maintaining and growing our market, but also serves to protect our
customers’ investment by offering continued upgrade paths.”
Jacada® Interface Server incorporates a
KnowledgeBase that serves as a rules-based engine that in turn acts
as a global repository for an organization's interface standards.
Every interface built automatically inherits the Jacada
KnowledgeBase definitions, ensuring consistency across any
application.
About Jacada
Jacada provides solutions that optimize and improve the
effectiveness of customer service interactions. Jacada agent
desktop and process optimization solutions help companies reduce
the cost of their operations, drive customer satisfaction and
provide a complete return on investment within the first year after
deployment.
Founded in 1990, Jacada operates globally with offices in
Atlanta, USA; London, England; Munich, Germany; Herzliya, Israel;
and Stockholm, Sweden. More information is available at
www.Jacada.com
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