Britain’s healthcare payers and providers aim to develop flexible ways of improving outcomes and services while reducing costs, ISG Provider Lens™ report says

Financial constraints and a reduction in IT spending are driving a critical need for efficient digital solutions in the United Kingdom’s healthcare system, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.

The 2023 ISG Provider Lens™ Healthcare Digital Services report for the U.K. finds that, despite budget limitations and increased regulations, the U.K. remains an attractive market for providers of healthcare digital transformation services, as payers seek solutions that will enhance healthcare delivery and improve patient outcomes. Success in this sector requires a set of capabilities tailored to meet the system’s unique requirements, the ISG report says.

“Delivering digital transformation services in healthcare is complex and expensive,” said Mat Hannon, director, U.K. and Ireland, for ISG. “It calls for specialized skills and a deep understanding of medical practices, technologies and local regulations.”

Payers and providers in the U.K. healthcare sector face distinct yet interconnected challenges, the ISG report says. Payers, such as private insurers and Britain’s National Health Service (NHS), must strike a balance between increasing healthcare costs and the growing need to provide comprehensive and affordable coverage, the report says.

Meanwhile, providers, which include hospitals, clinics and individual practitioners, face resource allocation and service delivery challenges, ISG says. According to the report, there is pressure to maintain high standards of care despite staffing shortages, which have been exacerbated by Brexit’s impact on the availability of healthcare professionals.

Hospitals and clinics will be expected to navigate limited budgets yet develop innovative, cost-effective technologies to improve patient management and healthcare delivery, the ISG report says. For their part, digital transformation services providers must offer scalable, interoperable solutions that can integrate with existing systems and provide immediate, tangible benefits, the report says.

“The future of healthcare in the U.K. will be driven by radically interoperable data and open, secure platforms, with a principal goal of actually sustaining patient well-being instead of simply providing care,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “Achieving this goal will require a complex ecosystem of digital transformation services providers focused on the healthcare sector.”

The report also examines how the NHS is integrating AI and big data to deliver better predictive healthcare and patient management.

The 2023 ISG Provider Lens™ Healthcare Digital Services report for the U.K. evaluates the capabilities of 29 providers across three quadrants: Payer Digital Transformation Services, Provider Digital Transformation Services and Healthcare Platform Implementation Services.

The report names Accenture, Cognizant and Wipro as Leaders in all three quadrants, while Deloitte and TCS are named as Leaders in two quadrants each. Eviden, Graphnet Health, Infosys and Tech Mahindra are named as Leaders in one quadrant each.

In addition, Genpact, HARMAN and Hexaware are named as Rising Stars — companies with a “promising portfolio” and “high future potential” by ISG’s definition — in one quadrant each.

The 2023 ISG Provider Lens™ Healthcare Digital Services report for the U.K. is available to subscribers or for one-time purchase on this webpage.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit

Press: Sarah Ye, ISG +44 7833 567868 Will Thoretz, ISG +1 203 517 3119

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