Service providers can aid companies in upgrading their existing infrastructure to take full advantage of enterprise-wide analytics, ISG Provider Lens™ report says

Analytics initiatives across the European Union are providing the foundation for comprehensive business and digital transformations, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.

The 2023 ISG Provider Lens™ Analytics Services report for Europe finds the analytics services market in Europe is gaining significant traction. Demand is being driven by European enterprises that recognize the imperative of adopting enterprise-wide analytics. These firms are embracing cutting-edge technologies, weaning off legacy systems, and instilling an overall digital mindset and culture within the enterprise, the ISG report says.

“European enterprises are facing significant challenges that require them to embrace an innovation mindset and culture that significantly pushes them to invest in digital capabilities, analytics and AI,” said Dorotea Baljević, ISG analytics lead in EMEA. “Providers can help them shift their approach at a considerably reduced cycle time.”

Enterprise analytics requires a substantial investment in upgrading existing infrastructure, the ISG report says. This involves careful engineering and integration of data assets, meticulous planning and technical expertise to ensure the upgraded infrastructure supports all the functionalities of analytics tools and provides the necessary foundation for data-driven decision-making.

Employing historical data and trends to forecast future infrastructure needs and associated costs can assist in better budgeting and planning, the report says.

“Chief Digital Officers are looking for solutions to help prioritize data-centric initiatives and align them with enterprise business objectives,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “Service providers can equip enterprises with the necessary foundation to build a robust AI strategy utilizing their IP assets such as accelerators, frameworks and platforms powered by digital technologies like AI/ML, deep learning, NLP and computer vision.”

The report also examines how enterprises are actively adopting data fabric and data mesh approaches in a strategic shift toward more decentralized and scalable data architectures.

The 2023 ISG Provider Lens™ Analytics Services report for Europe evaluates the capabilities of 61 providers across eight quadrants: Data Science Services – Large Market, Data Science Services – Mid Market, Data Science Services – Specialist, Data Engineering Services – Large Market, Data Engineering Services – Mid Market, Data Engineering Services – Specialist, Data Management Services – Large Market and Data Management Services – Mid Market.

The report names Accenture, Capgemini, Cognizant, Deloitte, HARMAN Digital Transformation Solutions, HCLTech, Infosys, Mphasis, Orange Business, Persistent Systems, TCS, Tech Mahindra, Virtusa and Wipro as Leaders in three quadrants each, while Alexander Thamm, Fractal, Hexaware, Quantiphi, Reply, Tiger Analytics and Tredence are named as Leaders in two quadrants each. CGI is named as a Leader in one quadrant.

In addition, NTT Data is named as a Rising Star — a company with a “promising portfolio” and “high future potential” by ISG’s definition — in three quadrants, while ITC Infotech and MathCo are named as Rising Stars in two quadrants each.

A customized version of the report is available from Orange Business.

The 2023 ISG Provider Lens™ Analytics Services report for Europe is available to subscribers or for one-time purchase on this webpage.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

Press Contacts:

Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com

Philipp Jaensch, ISG +49 151 730 365 76 philipp.jaensch@isg-one.com

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