Enterprises in the U.S. are looking for Internet of Things (IoT)
service providers that can become innovation partners that optimize
business processes and improve existing IoT implementations,
according to a new report published today by Information Services
Group (ISG) (Nasdaq: III), a leading global technology research and
advisory firm.
The 2020 ISG Provider Lens™ IoT – Services and Platforms
Report for the U.S. finds the IoT market evolving and expanding,
offering enterprise customers advances in augmented and virtual
reality, autonomous cars and smart workplaces.
Business optimization, operational efficiencies, cost reduction
and remote operations are some of the main priorities for
enterprises adopting IoT technologies, the report says. For their
part, service providers are focusing on creating business value and
enhancing the IoT experience.
“IoT is a big part of the digital transformation journey most
enterprises are embarking on, driven in large part by technology
providers,” said David Lewis, partner and manufacturing industry
lead for ISG in the Americas. “The IoT is the key driver of the
smart ecosystem – whether that’s a connected factory; a smart city,
building, home, car or office; or a smart process or
operation.”
The report sees a future marked by the convergence of the IoT
with blockchain, artificial intelligence and edge computing. Many
U.S. enterprises are investing in at least one of these
technologies as part of their IoT efforts.
U.S. enterprises are looking to IoT service providers to reduce
costs, drive positive returns on investment, mitigate risks and
enable easy data transfer from legacy systems, the report says.
Many enterprises are seeking partnerships from service providers in
which collaboration enables technology integration and more
business-focused outcomes.
Enterprises are also exploring partnerships, mergers and
acquisitions in the IoT space to give them a competitive edge, the
report adds.
The report notes that cybersecurity is gaining in prominence in
the IoT space, but it still lacks a comprehensive framework. The
lack of a suitable security framework is a barrier to
deployment.
The report sees the IoT making waves in the manufacturing
industry, with IoT-based transformation giving manufacturers fast
and favorable returns. Asset management, smart manufacturing and
performance tracking are some of the key areas where the IoT is
being deployed. The IoT now covers more than 50 percent of
technology investments in the manufacturing industry, the report
notes.
The report also sees significant investments being made in smart
monitoring for commercial and private buildings in the U.S.
Commercial buildings are expected to see rapid adoption of smart
building technologies over the next five years. Service providers
are working on customized solutions to optimize performance and
reduce waste and cost for buildings.
In addition, the report sees the connected vehicle market
growing, driven by investments from service and technology
providers. The U.S. connected car market has seen rapid growth in
the demand and adoption of advanced driver assistance systems. Car
manufacturers, automotive OEMs and service providers are
increasingly engaged in developing connected solutions.
The 2020 ISG Provider Lens™ IoT – Services and Platforms
Report for the U.S. evaluates the capabilities of 35 providers
across five quadrants: Consulting and Integration, Managed
Services, Connected Vehicles, Manufacturing and Smart
Buildings.
The report names Capgemini, Cognizant and IBM as leaders in all
five quadrants and Accenture, Atos, Harman, HCL, Infosys and TCS as
leaders in four. Siemens, Tech Mahindra and Wipro are named as
leaders in three quadrants, DXC Technology and LTTS are named as
leaders in two, and Mindtree is named as a leader in one.
A customized version of the report is available from eInfochips,
named a “Rising Star by ISG for having a “promising portfolio” and
“high future potential.”
The 2020 ISG Provider Lens™ IoT – Services and Platforms
Report for the U.S. is available to subscribers or for one-time
purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe and Latin America, as well as in the U.S.,
Germany, Switzerland, the U.K., France, the Nordics, Brazil and
Australia/New Zealand, with additional markets to be added in the
future. For more information about ISG Provider Lens research,
please visit this webpage.
The series is a complement to the ISG Provider Lens Archetype
reports, which offer a first-of-its-kind evaluation of providers
from the perspective of specific buyer types.
Starting this year, each ISG Provider Lens™ study will include a
Global Summary to help enterprise subscribers better understand
provider capabilities across all geographic markets covered by that
study. All ISG Provider Lens™ reports also will now include an
Enterprise Context feature to help executives quickly identify key
insights related to their roles and responsibilities.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 700 clients, including more than 75 of the
world's top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,300
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
# # #
Will Thoretz
Information Services Group, Inc.
+1 203 517 3119
Will.Thoretz@isg-one.com
Jim Baptiste
Matter Communications for ISG
+1 978 518 4527
jbaptiste@matternow.com
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