ibex Wins 2024 Excellence in Customer Service Award
April 10 2024 - 9:30AM
ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and customer engagement technology solutions,
today announced that it has been named a winner in the 2024
Excellence in Customer Service Awards for Technology of the
Year, presented by the Business Intelligence Group.
“We are honored to be named Technology of the Year for our
AI-powered Wave iX solution suite in the 2024 Excellence in
Customer Service Awards,” said ibex CEO Bob Dechant. “Generative AI
is changing the CX landscape, and ibex is leading the way with
innovative AI-powered solutions that elevate customer experience,
drive performance excellence, and reduce the overall cost-to-serve
for top brands around the world. Wave iX facilitates advanced,
hyper-personalized, and intelligent interactions that cultivate
stronger connections between brands and their customers. Coupled
with our acclaimed launch and implementation proficiency and
business insights, Wave iX is redefining customer and brand
interactions.”
The Excellence in Customer Service Awards celebrate those who
are winning by supporting their own customers and those who are
developing the tools to help others find success.
ibex takes a solutions-driven approach to align with specific
client needs and provide tailored CX solutions that deliver
transformative outcomes. Wave iX spans client collaboration,
solution design, CX execution, and business insights to deliver
authentic digital transformation and advanced customer-facing
self-service options to businesses of all sizes at every stage of
their digital journey.
"In today's dynamic environment, customer service teams and
suppliers have had to adapt significantly," said Maria Jimenez,
Chief Nominations Officer at the Business Intelligence Group.
"We're thrilled to recognize ibex for their exemplary leadership
and impactful contributions to improving everyday lives."
About Business Intelligence Group
www.bintelligence.com The Business Intelligence Group was founded
with the mission of recognizing true talent and superior
performance in the business world. Unlike other industry award
programs, these programs are judged by business executives having
experience and knowledge. The organization’s proprietary and unique
scoring system selectively measures performance across multiple
business domains and then rewards those companies whose
achievements stand above those of their peers.
About ibex ibex delivers innovative business
process outsourcing (BPO), smart digital marketing, online
acquisition technology, and end-to-end customer engagement
solutions to help companies acquire, engage, and retain valuable
customers. Today, ibex operates a global CX delivery center model
consisting of 31 operations facilities around the world, while
deploying next-generation technology to drive superior customer
experiences for many of the world’s leading companies across
retail, e-commerce, healthcare, fintech, utilities and
logistics.
ibex leverages its diverse global team of over 30,000 employees
together with industry-leading technology, including its AI-powered
Wave iX solutions suite, to manage nearly 200 million critical
customer interactions, adding over $2.2B in lifetime customer
revenue each year and driving a truly differentiated customer
experience. To learn more, visit our website at ibex.co and connect
with us on LinkedIn.
Contacts:Dan
BurrisibexDaniel.Burris@ibex.co
Maria JimenezChief Nominations OfficerBusiness Intelligence
Groupjmaria@bintelligence.com +1 (909) 529-2737
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/91d34ba3-6e58-4ea4-97a3-be4ce1f5b59c
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