ibex Named BPO of the Year Finalist for 2023 CCW Excellence Awards
May 22 2023 - 9:00AM
ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and customer engagement technology solutions,
today announced it was named a Finalist for
BPO of the
Year in the 2023 Customer Contact Week (CCW) Excellence
Awards. Winners will be announced at the CCW Excellence Awards
Gala, Tuesday, June 20 at Caesars Forum in Las Vegas.
“ibex is delighted to be recognized as one of the world’s best
BPOs for our unwavering commitment to delivering amazing customer
experiences for the world’s leading brands,” said ibex CEO Bob
Dechant. “I am so proud of our amazing team of more than 30,000
dedicated people around the world, who deserve all the credit for
our tremendous success and growth. Our team, coupled with our
award-winning Wave X technology platform, delivers next-generation
BPO solutions for our clients at every customer interaction.”
The CCW Excellence Awards honor, recognize, and promote
individuals and teams who have made a commitment to driving
superior contact center and CX performance.
ibex combines world-class talent, training and technology to
provide next-level BPO 2.0 CX solutions for a growing number of the
world’s premier brands. Its Wave X technology platform offers a
range of solutions from training simulators to AI social media
review analytics that provide smart technology for every touchpoint
in the customer journey; enable superior operational excellence and
innovation for the work at home setting; and incorporate other ibex
customer interaction management components to enhance the contact
center performance toolset and drive optimal CX outcomes.
About Customer Contact WeekCustomer Contact
Week (CCW) is the premier event series in the customer care
industry, attracting thousands of attendees worldwide. Founded in
1999 as Call Center Week, CCW has become a hub for customer
experience (CX) and contact center leaders. With a well-rounded
program of conferences and expos, attendees participate in four
days of learning, networking, and innovation. CCW brings together
over 3,000 attendees, over 200 expert speakers, and over 150
solution providers. The event provides a unique opportunity for
attendees to learn from the best in the industry, network with
peers, and gain insights into the latest trends and technologies.
CCW is presented by the Customer Management Practice (CMP), a
leading market intelligence firm for the customer management
industry, providing comprehensive research, marketing, and business
development for organizations dedicated to serving the customer
management sector. For more information,
visit, www.customercontactweek.com
About ibex ibex delivers innovative
business process outsourcing (BPO), smart digital marketing, online
acquisition technology, and end-to-end customer engagement
solutions to help companies acquire, engage, and retain valuable
customers. Today, ibex operates a global CX delivery center model
consisting of 34 operations facilities around the world, while
deploying next-generation technology to drive superior customer
experiences for many of the world’s leading companies across
retail, e-commerce, healthtech, fintech, utilities and
logistics. ibex leverages its diverse
global team of over 30,000 employees together with industry-leading
technology, including its Wave X platform, to manage nearly 200
million critical customer interactions, adding over $2.2B in
lifetime customer revenue each year and driving a truly
differentiated customer experience. To learn more, visit our
website at ibex.co and connect with us on LinkedIn.
Media Contact:Dan
BurrisibexDaniel.Burris@ibex.co
Investor Contact:Michael
DarwalibexMichael.Darwal@ibex.co
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/5c41adc5-db99-44cf-adc9-86d5ca9dd393.
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