ibex Continues Expansion in Central America; Hiring 500 New Employees in Nicaragua
September 20 2022 - 9:00AM
ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and customer engagement technology solutions,
today announced the continued growth of its operations in Nicaragua
to support multiple new client accounts and is hiring 500 new
employees at all levels located in its Invercasa and Ofiplaza
sites. “ibex is excited to expand its operations
in Nicaragua to deliver amazing customer experiences for its
growing list of top companies,” said Henry Bermudez, Vice President
of Operations – Nicaragua, at ibex. “We are hiring 500 new
employees ranging from customer service agents to management
positions. Now is a great time to join the winning team at
ibex.”
Named Best Workplace in Central America and The Caribbean in
2021 by Great Place to Work, ibex offers highly competitive
compensation and best-in-class benefits, including full private
medical insurance. New hires have access to industry-leading
training and development programs to help them succeed and build
their skills to advance in their careers.
Roxana Roque joined ibex in 2018 as a customer service agent in
one of ibex’s Spanish-speaking programs. Roque soon became a top
performer, was awarded an English scholarship, and was promoted to
an English-speaking campaign. In 2022, Roque was promoted again and
now leads a team of agents. Her amazing employee experience at ibex
is one of many. “ibex gave me the opportunity to
develop my English skills, get a better position in a bilingual
account, increase my knowledge to be part of a higher tier of
support and become a supervisor,” said Roque, Supervisor, ibex
Nicaragua. “I am a living example that ibex truly is a great place
to work.”
“ibex is different,” Bermudez added. “We provide all
employees a great experience while helping them gain the valuable
skills and experience necessary to achieve their career
aspirations. We take great pride in the fact that more than 85
percent of ibex managers in our region began their careers as
agents and worked their way up.”
To join the winning ibex team, job seekers are encouraged to
stop by our offices located at Invercasa torre 3 piso 1 and
Ofiplaza torre 8, from Monday through Friday, 8 a.m. to 5 p.m., or
go to www.ibex.co/join-us/nicaragua/ to apply online. Follow
@ibex.nicaragua on Instagram and Facebook. About
ibex ibex delivers innovative business process
outsourcing (BPO), smart digital marketing, online acquisition
technology, and end-to-end customer engagement solutions to help
companies acquire, engage, and retain valuable customers. Today,
ibex operates a global CX delivery center model consisting of 34
operations facilities around the world, while deploying
next-generation technology to drive superior customer experiences
for many of the world’s leading companies across retail,
e-commerce, healthtech, fintech, utilities and
logistics. ibex leverages its diverse global team
of over 30,000 employees together with industry-leading technology,
including its Wave X platform, to manage nearly 200 million
critical customer interactions, adding over $2.2B in lifetime
customer revenue each year and driving a truly differentiated
customer experience. To learn more, visit our website at ibex.co
and connect with us on LinkedIn.
Media ContactDan
BurrisibexDaniel.Burris@ibex.co
Investor ContactMichael
DarwalibexMichael.Darwal@ibex.co
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/70b55b8a-1714-4e29-ba6b-23a08d5108b5
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