Freshworks drives digital transformation for Texas A&M University through modernized service management
June 08 2023 - 8:00AM
Freshworks Inc. (NASDAQ: FRSH) today announced that its service
management platform, Freshservice®, is helping drive digital
transformation at higher education institutions across the nation,
including Texas A&M University. Freshservice helps Texas
A&M’s Transportation Services support students, faculty, and
staff with transit and parking-related inquiries during the school
year.
Digital transformation is at the top of nearly every higher
education institution’s business priorities, according to EDUCAUSE.
Yet these organizations face unique obstacles like tight budgets,
strict regulations, and highly sensitive data. In addition to Texas
A&M, other schools including Georgetown University, Eastern
Washington University, and Wake Forest University have selected
Freshservice to power their IT support and service management.
Texas A&M University’s Transportation Services department
uses Freshservice to manage IT service tickets, transit-related
inquiries from students, faculty and staff and the influx of
inquiries they receive during football season. Freshservice has
helped this department modernize and automate IT processes quickly,
enabling the Transportation Services’ staff to more efficiently
provide students, faculty, staff and visitors with the support they
need.
"All higher-ed institutions are on a digital transformation
journey. Freshworks has helped us centralize our IT support and
improve our ticket resolution time by more than 30%. The platform's
flexibility and scalability have allowed us to customize it to our
unique needs and support our diverse user base," said James
Williams, System Administrator IV, Transportation Services at Texas
A&M University.
Freshservice includes a wide range of features specifically
tailored for higher education, including multi-campus support,
self-service portals, asset management, and incident management.
The cloud-based software integrates with popular communication
tools like Slack and Microsoft Teams, making it easy for IT teams
to collaborate and resolve issues quickly. Freshservice is also
highly customizable, with a range of configuration options
available to meet the specific needs of each institution and
automate services for different departments, campuses, and
colleges.
"Higher education institutions face unique challenges dealing
with small teams and budgets when undergoing digital
transformation. Freshworks' service management platform helps
universities to do this by providing a unified student, faculty,
and staff experience while enabling them to maintain the security
and privacy of data for different departments,” said
Prakash Ramamurthy, Chief Product Officer at
Freshworks. "Summer break presents universities and
colleges with the perfect opportunity to review and evaluate their
service management tools to make sure they’re working with a
partner that allows them to focus on what matters most—providing a
high-quality education to their students."
About Texas A&M UniversityTexas A&M
University has a proud history that stretches back to 1876 when The
Agricultural and Mechanical College of Texas became the first
public institution of higher learning in the state of Texas.
Nestled in the heart of the Houston-Dallas-Austin triangle, Texas
A&M University at College Station is the state's largest
university, with nearly 65,000 students calling Aggieland home, and
another 5,200 Aggies are studying at branch campuses in Galveston,
Texas, and Doha, Qatar. Texas A&M's designation as a land-,
sea-, and space-grant institution reflects the superior quality and
diverse range of research and innovation occurring on campus
daily.
About FreshworksFreshworks Inc., (NASDAQ: FRSH)
makes business software people love to use. Purpose-built for IT,
customer support, and sales and marketing teams, our products
empower the people who power business. Freshworks is fast to
onboard, priced affordably, built to delight, yet powerful enough
to deliver critical business outcomes. Headquartered in San Mateo,
California, Freshworks operates around the world to serve more than
60,000 customers including Allbirds, Blue Nile, Bridgestone,
Databricks, Klarna, NHS, OfficeMax, and PhonePe. For the freshest
company news visit www.freshworks.com and follow us on Facebook,
LinkedIn and Twitter.
© 2023 Freshworks Inc. All Rights Reserved. Freshworks and its
associated logo is a trademark of Freshworks Inc. All other
company, brand and product names may be trademarks or registered
trademarks of their respective companies. Nothing in this press
release should be construed to the contrary, or as an approval,
endorsement or sponsorship by any first parties of Freshworks Inc.
or any aspect of this press release.
Media Relations Contact:Erika
HowardPR@freshworks.com
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