Freshworks Turns Freshservice Demand into a New Product Opportunity with Multi-Department Service Desk
October 31 2022 - 8:00AM
Freshworks Inc. (NASDAQ: FRSH), a software company empowering
the people who power business, today announced Freshservice™ for
Business Teams, which enables departments outside of the IT
function like HR, facilities, legal and finance to securely provide
uninterrupted service delivery within each department. Freshworks
will host a virtual event on November 9, to demo a variety of new
product innovations from its Fall ‘22 Launch.
Launching Freshservice for Business Teams – an enterprise
service management solution (ESM) – builds on Freshworks’ mission
of helping every employee thrive with modern, easy, affordable
products.
“Thousands of Freshworks customers already use Freshservice
beyond IT to support internal stakeholders,” said Prakash
Ramamurthy, Chief Product Officer at Freshworks. “With
Freshservice for Business Teams, companies of all sizes can benefit
from service management principles in non-IT departments. Every
part of the business deserves uninterrupted service delivery.”
What makes Freshservice for Business Teams unique is the support
for private “Workspaces” for every team. Multiple teams can coexist
independently within a single Freshservice instance with the
ability to configure, manage and control access to their individual
workspaces.
In addition to extending service management beyond IT,
Freshworks continues to invest in IT operations management
capabilities to strengthen existing capabilities and help IT teams
keep the business up and running. These include alert management
notifications via WhatsApp, Microsoft Teams and the Freshservice
mobile app (iOS and Android). Access to these channels streamlines
incident management and enables 24/7 agent availability, resulting
in faster resolution of critical incidents.
“In addition to Freshservice delivering everything required to
support 70 agents and 1,300 end-users a month, we also use the
platform to support two other corporate teams – facilities
management and accounting,” said Robert Lyons, Chief
Technology Officer at Katz Media Group. “Our success with
Freshworks goes beyond the IT use cases thanks to the ease-of-use
and flexibility of the platform.”
To learn more about the Freshworks Fall ‘22 Launch, visit the
Freshworks website here or join us for our virtual event on
November 9, to learn more about our new collection. Registration is
open here.
About FreshworksFreshworks Inc., (NASDAQ: FRSH)
makes business software people love to use. Purpose-built for IT,
customer support, sales and marketing teams, our products empower
the people who power business. Freshworks is fast to onboard,
priced affordably, built to delight, yet powerful enough to deliver
critical business outcomes. Headquartered in San Mateo, California,
Freshworks operates around the world to serve more than 58,000
customers including Bridgestone, Chargebee, Delivery Hero, ITV,
Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. For the
freshest company news visit www.freshworks.com and follow us on
Facebook, LinkedIn and Twitter.
© 2022 Freshworks Inc. All rights reserved. Freshworks,
Freshservice and their associated logos are trademarks or
registered trademarks of Freshworks Inc. All other company, brand
and product names may be trademarks or registered trademarks of
their respective companies.
Media Contact:Erika Howardpr@freshworks.com
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