Dada Publishes Its First ESG Report
June 30 2022 - 6:07AM
Dada Nexus Limited (“Dada” or the “Company”) (NASDAQ: DADA),
China’s leading local on-demand delivery and retail platform, today
released its first ESG report. The report details the Company’s key
initiatives and development in areas pertaining to environmental,
social and corporate governance issues.
Based on materiality assessment result, the
Company identified ESG issues that matter most to its business and
stakeholders, and summarized six key themes in the report. To view
the report in full, please visit the ESG section on the Company’s
IR website at
https://ir.imdada.cn/corporate/environmental-social-and-governance.
Highlights of the Company’s ESG efforts and performance
include:
Responsible Governance
- Board diversity:
The Company has a diversified board structure with female directors
exceeding 57%, and directors are experienced in a wide range of
industries and expertise.
- Anti-corruption
efforts: Offline business ethics training covered 2,230
employees and online trainings covered 100% of employees in 2021.
The Company’s anti-corruption efforts are recognized by both
employees and partners.
- Strengthening
cybersecurity: The Company had no major
cybersecurity-related incidents in 2021. The well-functioning
cybersecurity management system lays a solid foundation for
business continuity and security.
- Improving ESG governance
structure: The Company has strengthened the overall
responsibility of the Board of Directors for ESG issues in 2021 and
developed an ESG strategy in line with the UN Sustainable
Development Goals.
Human Resources Development
- High-quality and diverse
talent pool: In 2021, 1,482 employees newly joined the
Company, with females accounting for more than 40%.
- Enhancing employee
competencies: In 2021, various trainings covered 100% of
employees. The Company’s e-learning platform “Dadao Learning Hub”
provides more than 600 courses for employees to access at any
time.
- Virtuous knowledge-sharing
ecosystem: In 2021, the Company recognized around 150
employees as “Sharing Stars”, who created sharing contents of over
17,000-minute long.
- Multi-channel employee
communications: As of end of 2021, the Company signed
collective agreements with around 70% of its employees, protecting
employee rights and interests in all aspects.
Quality Products and
Services
- Implementing personal
information protection: In 2021, the Company conducted
training programs related to personal information protection
covering 100% of employees. Both JDDJ and Dada Now Apps are
upgraded to be in compliance with regulations.
- Ensuring fulfillment
service quality: In the fourth quarter of 2021, the
fulfillment rate of Dada Now intra-city delivery services exceeded
95%.
- Enriching supplies and
expanding geographical coverage: In 2021, number of active
retail stores on JDDJ was around 150,000, covering 1,800 cities and
counties.
- Responding to users’
feedback and complaints: In 2021, the Company handled
920,000 cases of users’ complaints, with 100% of after-sales
complaints settled.
- Establishing customer
protection mechanism during special period: In 2021, the
Company dynamically adjusted customer service capacity in response
to the impact of the epidemic and flood, to guarantee the answer
rate and timeliness of customer service.
- Exploring technology
innovations: In 2021, the Company actively engaged in
cooperation with industry partners and made innovative achievements
such as the launch of “Dada autonomous delivery open
platform”.
Enabling Partners
- Engaging in new forms of
employment: In 2021, Dada Now added more than 3 million
registered riders. The next-month retention rate of active
crowdsourcing riders maintained high at over 80%.
- Enhancing rider health and
safety protection: In 2021, the Company provided more than
1.5 million online training sessions for the riders, while actively
preparing for the pilot program of work-related injury
insurance.
- Empowering retailer with
digital tools: By end of 2021, the Company’s Haibo system
had been deployed in 6,000 retail chain stores, significantly
improving the efficiency of merchants’ O2O operations.
- Expanding brand cooperation
via digital marketing innovations: In 2021, the Company
directly partnered with 215 brands, up 38% year over year.
- Promoting industry
development: The Company’s efficient local retail model
and on-demand delivery network contribute to ensuring basic living
needs, promoting growth and stabilizing employment. The Company
also opens up its digital solutions to enhance the overall industry
efficiency.
Promoting “Green”
Philosophy
- Responding to climate
change: In 2021, the Company identified and assessed risks
and opportunities arising from climate changes, laying a foundation
for low-carbon transformation.
- Committed to green
packaging: In 2021, nearly 80% of packaging materials
provided by JDDJ were biodegradable, covering more than 70% of
orders on JDDJ.
- Low-carbon operations
throughout the value chain: The Company adopts low-carbon
delivery modes while keeping optimizing delivery routes. In 2021,
orders delivered by electric vehicles accounted for nearly 100% of
total intra-city and last-mile delivery orders. Meanwhile, the
Company provided a number of digital solutions to improve labor
efficiency and thus helping reduce carbon emissions in upstream
warehousing and picking operations.
- Fostering a green office
culture: The Company launched a light-off campaign in 2021
to turn off light at office for one hour during noon, leading to a
4% reduction in electricity consumption.
Delivering Social Values
- Caring for children's
education and well-being: In 2021, the Company launched
the “Guardianship Program” and “Waiting for a Good Book - Squirrel
Project” to promote children's healthy growth.
- Responding to social needs
in a timely manner: In 2021, as a key enterprise appointed
by local governments to ensure supply in pandemic-struck areas, the
Company engaged in various initiatives to meet consumer needs while
supporting merchants.
- Providing humanitarian
assistance in disaster situations: In 2021, the Company
supported the flood-stricken groups in Henan Province, including
commission reduction to help merchants resume operations, and a
series of caring measures to protect riders’ health and
safety.
- Promoting digital
inclusion: In 2021, the Company actively engaged in
aging-friendly and barrier-free design for JDDJ App, which passed
the assessment by MIIT in Jan 2022. During Jan to May 2022, the
average monthly visits of the JDDJ Elderly Edition reached
approximately 200,000, with total orders exceeding 120,000 and GMV
around RMB20 million.
About Dada
Dada is a leading platform of local on-demand
retail and delivery in China. It operates JDDJ, one of China’s
largest local on-demand retail platforms for retailers and brand
owners, and Dada Now, a leading local on-demand delivery platform
open to merchants and individual senders across various industries
and product categories. The Company’s two platforms are
inter-connected and mutually beneficial. The Dada Now platform
enables improved delivery experience for participants on the JDDJ
platform through its readily accessible fulfillment solutions and
strong on-demand delivery infrastructure. Meanwhile, the vast
volume of on-demand delivery orders from the JDDJ platform
increases order volume and density for the Dada Now platform.
For more information, please visit
https://ir.imdada.cn/.
Forward-Looking Statements
This press release contains statements that may
constitute “forward-looking” statements pursuant to the “safe
harbor” provisions of the U.S. Private Securities Litigation Reform
Act of 1995. These forward-looking statements can be identified by
terminology such as “will,” “expects,” “anticipates,” “aims,”
“future,” “intends,” “plans,” “believes,” “estimates,” “likely to”
and similar statements. Among other things, quotations in this
announcement, contain forward-looking statements. Dada may also
make written or oral forward-looking statements in its periodic
reports to the U.S. Securities and Exchange Commission (the “SEC”),
in its annual report to shareholders, in press releases and other
written materials and in oral statements made by its officers,
directors or employees to third parties. Statements that are not
historical facts, including statements about Dada’s beliefs, plans
and expectations, are forward-looking statements. Forward-looking
statements involve inherent risks and uncertainties. A number of
factors could cause actual results to differ materially from those
contained in any forward-looking statement, including but not
limited to the following: Dada’s strategies; Dada’s future business
development, financial condition and results of operations; Dada’s
ability to maintain its relationship with major strategic
investors; its ability to provide efficient on-demand delivery
services and offer quality on-demand retail experience; its ability
to maintain and enhance the recognition and reputation of its
brands; general economic and business conditions globally and in
China and assumptions underlying or related to any of the
foregoing. Further information regarding these and other risks is
included in Dada’s filings with the SEC. All information provided
in this press release is as of the date of this press release, and
Dada does not undertake any obligation to update any
forward-looking statement, except as required under applicable
law.
For investor inquiries, please
contact:
Dada Nexus LimitedMs. Caroline DongE-mail:
ir@imdada.cn
Christensen
In ChinaMr. Rene VanguestainePhone: +86-178-1749
0483E-mail: rvanguestaine@christensenir.com
In USMs. Linda BergkampPhone:
+1-480-614-3004E-mail: lbergkamp@christensenir.com
For media inquiries, please
contact:
Dada Nexus LimitedE-mail: PR@imdada.cn
Dada Nexus (NASDAQ:DADA)
Historical Stock Chart
From Jun 2024 to Jul 2024
Dada Nexus (NASDAQ:DADA)
Historical Stock Chart
From Jul 2023 to Jul 2024