Concentrix Named a Leader and Star Performer in Everest Group’s Trust and Safety Services PEAK Matrix® Assessment 2024
April 25 2024 - 8:00AM
Concentrix Corporation (NASDAQ: CNXC), a global technology and
services leader, announced today it has been named a Leader and
Star Performer by global analyst firm Everest Group in its Trust
and Safety Services PEAK Matrix® Assessment 2024.
The assessment evaluates leading trust and safety providers
that offer services designed to protect online platforms from bad
actors and harmful content. The matrix measures market impact in
the industry and analyzes their ability to deliver services
successfully, highlighting each provider's key strengths and
limitations. Among 27 leading trust and safety providers,
Concentrix earned Star Performer positioning, based on
year-over-year improvement on the matrix. The company was also one
of two providers additionally named as a Leader because of its
continued investment in technology solutions, such as AI-based
tools and generative AI for detection and moderation automation,
and its dedication to proactively serving the evolving needs of
clients.“The recent combination with Webhelp has enabled Concentrix
to diversify its portfolio across buyer types, industries, and
geographies. The combined entity now spans buyers of all sizes
across all geographies,” says Abhijnan Dasgupta, Practice Director
at Everest Group. “Concentrix has strengthened its delivery
footprint by expanding to new locations in North America, Europe,
Asia Pacific, the Middle East, and Africa. It has invested in new
tools (such as an image distortion tool and an AI-based analytics
tool) and augmented its proprietary tools (such as Proteus and
Moderatus) for non-sensitive content moderation. It further
continues to improve its capabilities by partnering with technology
providers. These are some of the factors that have contributed to
Concentrix strengthening its positioning as a Leader and being
recognized as a Star Performer in Everest Group’s Trust and Safety
Services PEAK Matrix® 2024.”
Concentrix scored high across all criteria including market
adoption, value delivered, vision and strategy, innovation and
investments, scope of services, and delivery footprint, receiving a
perfect score in the portfolio mix category. Cited as key strengths
were the company’s diversified portfolio across buyer types,
industries, and geographies; expanded coverage, which now includes
consulting services for the escalation of sensitive workflows; the
implementation of [the] automated trust and safety platform,
Moderatus; and the investments in AI-based tools Concentrix has
made to strengthen its trust and safety offerings.
“We are honored to be recognized by Everest Group as a Leader
and Star Performer for continuing to expand the boundaries of
what’s possible in the trust and safety space,” said Paul Danter,
Head of Trust and Safety at Concentrix. “Protecting the integrity
of online experiences is critical to a brand’s reputation, and we
are leading the future of the industry by setting a new level of
brand protection standards. This acknowledgement speaks to our
commitment to fostering a secure, safe online environment for
all.”
Concentrix’ deep expertise in data, technology, and especially
AI capabilities empower the company to continue improving and
developing trust and safety tools and processes to better serve its
people, clients, and communities. For more information on
Concentrix’ trust and safety services, see the Everest Group
report.
About us: Experience the power
of Concentrix Concentrix Corporation (NASDAQ: CNXC)
is a global technology and services leader that powers the world’s
best brands, today and into the future. We’re human-centered,
tech-powered, intelligence-fueled. Every day, we design,
build, and run fully integrated, end-to-end solutions at speed
and scale across the entire enterprise, helping over 2,000
clients solve their toughest business challenges.
Whether it’s designing game-changing brand experiences,
building and scaling secure AI technologies, or running
digital operations that deliver global consistency with a
local touch, we have it covered. At the heart of everything we
do lies a commitment to transforming the way companies
connect, interact, and grow. We’re here to redefine what
success means, delivering outcomes unimagined across every
major vertical in 70 + markets. Virtually everywhere. Visit
concentrix.com to learn more.
Safe Harbor StatementThis news release includes
forward-looking statements within the meaning of Section 27A of the
Securities Act of 1933, as amended and Section 21E of the
Securities Exchange Act of 1934, as amended. Forward-looking
statements include, but are not limited to, statements regarding
the company’s investments in and development of new technologies,
capabilities and positioning to deliver business outcomes and solve
challenges for its clients, and statements that include words such
as believe, expect, may, will, provide, could and should and other
similar expressions. These forward-looking statements are
inherently uncertain and involve substantial risks and
uncertainties that could cause actual results to differ materially
from those expressed or implied by such statements. Risks and
uncertainties include, among other things, risks related to the
company’s ability to successfully execute its strategy, competitive
conditions in the company’s industry, uncertainty around, and
disruption from, new and emerging technologies, including the
adoption and utilization of generative artificial intelligence, and
other factors contained in the Company’s Annual Report on Form 10-K
for the fiscal year ended November 30, 2023 filed with the
Securities and Exchange Commission and subsequent SEC filings. We
do not undertake a duty to update forward-looking statements, which
speak only as of the date on which they are made.
Copyright 2024 Concentrix CorporationAll rights
reserved. Concentrix, Webhelp, Concentrix + Webhelp, the Concentrix
and Webhelp logos, and all other Concentrix company, product and
services names and slogans are trademarks or registered trademarks
of Concentrix Corporation and its subsidiaries. Concentrix and the
Concentrix logo Reg. U.S. Pat. & Tm. Off. and applicable
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Investor Contact:
Sara Buda
Investor Relations
Concentrix Corporation
investor.relations@concentrix.com
Media Contact:
Debbie Gonzalez
Marketing & Communications
Concentrix Corporation
media@concentrix.com
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