Charter Communications Says 140,000 Customers Requested Disconnection Protection Amid Pandemic

By Dave Sebastian

Charter Communications Inc. said about 140,000 residential customers asked for protection from disconnection, in accordance with the company's participation in the Federal Communications Commission's Keep Americans Connected Pledge amid the Covid-19 pandemic.

The internet, cable and phone provider on Friday said 1,000 of those customers would have been disconnected for non-payment under its regular policies. As of the end of April, the company said about 50% of those customers have made partial or full payments since entering the disconnection protection.

However, 67,000 of the 140,000 customers had past due balances beyond the point of normal disconnection at the end of April, Charter said.

The company said it has offered small-and-medium business customers a seasonal plan with reduced rates for those who have temporarily closed or reduced offerings.

Write to Dave Sebastian at dave.sebastian@wsj.com

(END) Dow Jones Newswires

May 01, 2020 08:02 ET (12:02 GMT)

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