CDK Global Reimagines Its Service Layered Applications
February 09 2021 - 8:00AM
Business Wire
CDK Inspect is the First Tool to Adopt New
Architecture and User Experience Standards Intended to Drive
Efficiency and Transparency and Increase Service Revenue
CDK Global, Inc. (Nasdaq: CDK), a leading retail automotive
technology company, today introduced a new user interface (UI) for
its CDK Service layered application designed to simplify workflow
navigation and improve efficiency and customer engagement for
dealers.
CDK Inspect, which ensures consistent completion of the
multipoint vehicle inspection process, will be the first CDK
Service application to adopt the new interface.
“We’re reimagining the tools dealers use to give them the
ability to service more vehicles, increase revenue, and build
connections with consumers beyond the car buying process,” said
Scott Thompson, senior vice president, Layered Apps, Recreation and
Heavy Equipment, CDK Global. “The new user interface we developed
represents a significant investment we’re making in our Service
products. It will help dealers realize a greater return on their
investments with CDK Global and give consumers differentiated
experiences.”
Enhancements CDK has added to the UI include:
- An in-place upgrade for dealers who are current users of CDK
Inspect. With one touch, dealers can navigate to the new UI and use
it without waiting through an installation process and data
migration.
- Consolidated workflows and tasks that make it easier for
service personnel at the dealership -- technicians, advisors, parts
personnel, and service managers – to complete the entire repair
order process efficiently, saving valuable time throughout the
day.
- A seamless system that uses data-driven recommendations to
inform service personnel about repair work that should be
performed.
- The option to provide consumers with multiple quotes for parts
and show them their good/better/best choices based on both quality
and price, which will aid dealers in improving closing percentages
of recommended services.
- The ability to embed photos and videos from a vehicle
inspection into the workflows to help drive additional revenue to
dealer service departments.
To learn more about the new user interface for CDK Inspect,
visit CDK Global in the virtual expo at NADA Show 2021, or contact
a representative through the CDK website.
About CDK Global, Inc.
CDK Global (NASDAQ:CDK) is a leading provider of integrated data
and technology solutions to the automotive, heavy truck,
recreation, and heavy equipment industries. Focused on enabling
end-to-end, omnichannel retail commerce through open, agnostic
technology, CDK Global provides solutions to dealers and original
equipment manufacturers, serving nearly 15,000 retail locations in
North America. CDK solutions connect people with technology by
automating and integrating all parts of the dealership and buying
process, including the acquisition, sale, financing, insuring,
parts supply, repair, and maintenance of vehicles. Visit
cdkglobal.com.
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Media Contacts: Tony Macrito 847.485.4420
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Investor Relations Contact: Julie Schlueter 847.485.4643
Julie.Schlueter@cdk.com
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