CDC Software Corporation (NASDAQ: CDCS), a hybrid enterprise
software provider of on-premise and cloud deployments, today
announced it was recognized as a leader in “The Forrester Wave™:
CRM Suites Customer Service Solutions, Q3 2010,” Forrester Research
Inc., July 19, 2010.
In the report, Forrester evaluated 19 CRM suite customer service
solutions. In that report, CDC Software was among a total of seven
vendors recognized as “Leaders: A variety of Solutions to Fit
Different Needs.”
According to the Forrester report, CDC Software delivers a
user-friendly, flexible and cost effective solution with Pivotal
CRM. CDC’s solution “leverages Microsoft technology to offer a
solution that is highly flexible and adaptable to complex use
cases. Pivotal leverages industry best practices as a starting
point, has the flexibility to tailor those best practices, and
enables quick response to changes in the business environment.”
The Forrester report states Pivotal CRM “offers native support
for rich Internet application frameworks such as Ajax and Microsoft
Silverlight to provide a better UI than can traditionally be
accomplished through Internet applications and make them more
similar to desktop applications. CDC Pivotal has very strong
reliability, availability, offline support, and time-to-value.”
“We are thrilled to have Pivotal CRM again cited as a leader in
a Forrester Wave report,” said Jason Rushforth, president of Front
Office solutions for CDC Software. “Earlier, Forrester Research
recognized Pivotal CRM as a leader in their June 2010 reports: 'The
Forrester Wave:™: CRM Suites For Large Organizations, Q2 2010,' and
'The Forrester Wave™: CRM Suites For Midsized Organizations, Q2
2010.' In those reports and in this latest report for Customer
Service solutions, Pivotal CRM also was given high marks for ease
of use and relatively fast deployment times. We believe these
benefits along with Pivotal CRM’s rich functionality and superior
integration with Microsoft technology, help organizations satisfy
their customers’ demands for high quality service and support in
return for their loyalty.”
CDC Pivotal CRM 6.0 is a customer relationship management
platform based on Microsoft.NET Framework 3.5, Windows 7, Windows
Server, and Microsoft's SQL Server. It provides task-based
navigation, embedded Microsoft Office SharePoint Server 2007 and
Microsoft Office System 2007 applications, easy customization, a
smart client user interface, high-user adoption and a low total
cost of ownership (TCO). CDC Pivotal CRM is a highly flexible CRM
solution that addresses the unique industry-specific requirements
of certain targeted markets and easily and cost-effectively adapts
to company-specific business practices.
The tight integration with Microsoft Office Outlook 2007
(including calendaring, task and e-mail capabilities) within the
platform allows users to complete much of their daily work without
having to leave their CRM system. Pivotal CRM features also provide
easier customization, enhanced searching and reporting
capabilities, the flexibility to conform to a company’s way of
doing business and ease of use, all of which helps to increase user
adoption and lead to overall higher worker productivity.
About CDC Pivotal CRM
CDC Software's Pivotal CRM is a flexible, powerful customer
relationship management solution for companies that want to use CRM
strategically - to model, enhance, and streamline their unique
sales, marketing, and customer service processes. Built with the
user experience in mind, CDC Pivotal CRM offers unparalleled
flexibility and customizability, enabling companies to tailor the
system precisely to their users' needs. With a Microsoft-style
interface and role- and task-based navigation, CDC Pivotal CRM is a
familiar and comfortable system for users, reducing the learning
curve and increasing the speed of user adoption. CDC Pivotal CRM
embeds Microsoft Outlook and SharePoint right within the CRM system
and integrates closely with the Microsoft Office suite, bringing
data to the user when and where they need it, for optimal
efficiency. To learn more, visit
www.CDCsoftware.com/PivotalCRM.
About CDC Software
CDC Software (NASDAQ: CDCS), The Customer-Driven Company™, is a
hybrid enterprise software provider of on-premise and cloud
deployments. Leveraging a service-oriented architecture (SOA), CDC
Software offers multiple delivery options for their solutions
including on-premise, hosted, cloud-based Software as a Service
(SaaS) or blended-hybrid deployment offerings. CDC Software’s
solutions include enterprise resource planning (ERP), manufacturing
operations management, enterprise manufacturing intelligence,
supply chain management (demand management, order management and
warehouse and transportation management), global trade management,
e-Commerce, human capital management, customer relationship
management (CRM), complaint management and aged care solutions.
CDC Software’s recent acquisitions are part of its “integrate,
innovate and grow” strategy. Fueling the success of this strategy
is the company’s global scalable business and technology
infrastructure featuring multiple complementary applications and
services, domain expertise in vertical markets, cost effective
product engineering centers in India and China, a highly
collaborative and fast product development process utilizing Agile
methodologies, and a worldwide network of direct sales and channel
operations. This strategy has helped CDC Software deliver
innovative and industry-specific solutions to more than 10,000
customers worldwide within the manufacturing, distribution,
transportation, retail, government, real estate, financial
services, health care, and not-for-profit industries. For more
information, please visit www.cdcsoftware.com.
Cautionary Note Regarding Forward-Looking Statements
This press release includes "forward-looking statements" within
the meaning of the United States Private Securities Litigation
Reform Act of 1995 and includes statements relating to beliefs
regarding the leadership role of Pivotal CRM, beliefs regarding the
functionality of Pivotal CRM and the benefits thereof for users,
including increases in productivity, beliefs regarding customer and
user preferences, beliefs regarding the time and labor savings
provided by Pivotal 6.0 and the ease of implementation thereof, the
ability of Pivotal CRM to address the needs of the market, such as
the ability to improve efficiencies, improve customer service,
drive cost savings and competitive advantage and other statements.
These statements are based on management's current expectations and
are subject to risks and uncertainties and changes in
circumstances. There are important factors that could cause actual
results to differ materially from those anticipated in the forward
looking statements including, among others: the conditions of the
market; the continued ability of Pivotal CRM solutions to address
industry-specific requirements of companies demand for and market
acceptance of new and existing CRM solutions; development of new
functionalities which would allow companies to compete more
effectively and changes in the type of information required to
compete in the targeted vertical markets. Further information on
risks or other factors that could cause results to differ is
detailed in filings or submissions with the United States
Securities and Exchange Commission made by CDC Software Corporation
in its Annual Report for the year ended December 31, 2009 on Form
20-F filed on June 1, 2010. All forward-looking statements included
in this press release are based upon information available to
management and third parties as of the date of the press release,
and you are cautioned not to place undue reliance on any forward
looking statements which speak only as of the date of this press
release. The company makes no representations or warranties herein
regarding its products and services, and assumes no obligation to
update or alter the forward looking statements whether as a result
of new information, future events or otherwise.
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