Revenues of $136 million and Gross Profit of 43% BOSTON, May 7 /PRNewswire-FirstCall/ -- Stream Global Services, Inc (AMEX: OOO), a leading provider of customer relationship management and other business process outsourcing services ("Stream"), today reported consolidated financial results for its 2009 first quarter. GAAP Consolidated Results On July 31, 2008, Stream (formerly known as Global BPO Services Corp.), a development stage company completed its acquisition of Stream Holdings Corporation ("SHC")(1). On a GAAP basis, revenue for the three months ended March 31, 2009 was $135.6 million as compared to zero in the three months ended March 31, 2008. GAAP net income was $1.7 million for the three months ended March 31, 2009 as compared $1.2 million for the three months ended March 31, 2008. Pro Forma Combined Consolidated Results On a pro forma combined consolidated basis, the Company posted revenue for the three months ended March 31, 2009 of $135.6 million compared to $140.4 million in the three months ended March 31, 2008. Revenue for the three months ended March 31, 2008 included approximately $15 million from customers that were lost prior to the acquisition of SHC. Stream's gross profit as a percentage of revenue increased to 43% in the three months ended March 31, 2009 compared to 35% in the three months ended March 31, 2008. For the three months ended March 31, 2009, adjusted pro forma earnings before interest taxes depreciation and amortization ("EBITDA") increased 105% to $15.9 million compared to $7.7 million in the year-earlier period. Adjusted EBITDA as a percentage of revenue in Q1 2009 was 11.7% as compared to 5.5% in Q1 2008. 2009 Accomplishments Scott Murray, Chairman and Chief Executive Officer of Stream said; "We are very pleased with our performance during the first quarter of 2009. Our team has made a great deal of progress in building a strong and sustainable services organization. We have been successful in closing new logo business with top tier communications, computing and software clients that we expect will position the company for long-term growth. We expect much of this new business to ramp during the second quarter of 2009, which we expect will result in higher training costs and lower productivity rates during the second quarter of 2009, hence lower gross profit margins and EBITDA than the first quarter. Typically our second quarter revenues are also seasonally lower than the first quarter." Murray concluded, "During the remainder of the 2009 year, we expect to open new service centers in the Philippines, Egypt, Brazil and Tunisia in order to provide a comprehensive global service provider forum for our global clients where ever they need us to be for their customers and to expand our service offering into even broader BPO services to meet the needs for our global clients." For further information please contact: Stephen Farrell, Executive Vice President & Chief Financial Officer at 781-304-1800 or About Stream Global Services, Inc. Stream Global Services, Inc. is a leading provider of integrated business process outsourcing services such as technical support, customer retention and recovery services, warranty support, customer care, sales services, credit and collections, subscription management and other professional services for Fortune 1,000 clients in the technology software sectors. Stream has more than 17,000 technical and customer care professionals and other employees across 35 service solution centers in 18 countries. Safe Harbor. This press release contains forward-looking statements made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, including forward-looking statements regarding our business expectations and objectives. These statements are neither promises nor guarantees, but involve risks and uncertainties that could cause actual results to differ materially from those set forth in the forward-looking statements, including, without limitation, risks relating to our ability to maintain and win additional client business, continue to maintain our operating performance and margin expansion, continue to have sufficient capital to grow and maintain our business, retain our management team and effectively operate a global franchise across multiple jurisdictions plus other risks detailed in our filings with the SEC, including those discussed in the Company's Annual report filed with the SEC on Form 10-K for the year ended December 31, 2008. Stream does not intend, and disclaims any obligation, to update any forward-looking information contained in this release, even if its estimates change. The required reconciliations and other disclosures for all non-GAAP measures used by the Company are set forth in a schedule attached to this press release and in the Current Report on Form 8-K furnished to the SEC on the date hereof. References to the financial information included in this news release reflect rounded numbers and should be considered approximate values. Non-GAAP Financial Information. This release contains non-GAAP financial measures. These non-GAAP financial measures, which are used as measures of Stream's performance or liquidity, should be considered in addition to, not as a substitute for, measures of Stream's financial performance or liquidity prepared in accordance with GAAP. Non-GAAP financial measures may be defined differently from time to time and may be defined differently than similar terms used by other companies, and accordingly, care should be exercised in understanding how SGSI defines non-GAAP financial measures in this release. Where specified in the accompanying schedules for various periods entitled "Reconciliation of GAAP to Non-GAAP Information," certain items noted on each such specific schedule are excluded from the non-GAAP financial measures. Stream's management uses the non-GAAP financial measures in the accompanying schedules to gain an understanding of Stream's comparative operating performance (when comparing such results with previous periods or forecasts) and future prospects and excludes certain items from its internal financial statements for purposes of its internal budgets and financial goals. These non-GAAP financial measures are used by Stream's management in their financial and operating decision-making because management believes they reflect Stream's ongoing business in a manner that allows meaningful period-to-period comparisons. Stream's management believes that these non-GAAP financial measures provide useful information to investors and others in (a) understanding and evaluating Stream's current operating performance and future prospects in the same manner as management does, if they so choose, and (b) in comparing in a consistent manner Stream's current financial results with its past financial results. All of the foregoing non-GAAP financial measures have limitations. Specifically, the non-GAAP financial measures that exclude certain items do not include all items of income and expense that affect Stream's operations. Further, these non-GAAP financial measures are not prepared in accordance with GAAP, may not be comparable to non-GAAP financial measures used by other companies and do not reflect any benefit that such items may confer on Stream. Management compensates for these limitations by also considering Stream's financial results in accordance with GAAP. (1) On July 31, 2008, Stream Global Services, Inc. ("SGSI") (formerly known as Global BPO Services Corp.) completed its acquisition of Stream Holdings Corporation ("SHC"). These financial results also include non-GAAP pro forma combined results of operations for SGSI and SHC as if they had been combined since January 1, 2008. The pro forma combined consolidated condensed statements of operations are presented because management believes they reflect Stream's ongoing business in a manner that allows meaningful period-to-period comparisons. Prior to July 31, 2008, SGSI was a blank check company formed for the purpose of seeking to acquire an operating company. Accordingly, we had no revenues prior to July 31, 2008 because we were in the development stage. STREAM GLOBAL SERVICES, INC. CONSOLIDATED CONDENSED STATEMENTS OF OPERATIONS (in thousands, except per share data) (unaudited) Three Months Ended March 31, ---------------------------- 2009 2008 ---- ---- Revenue $135,614 $- Direct cost of revenue 78,613 - ------ -- Gross profit 57,001 - ------ -- Operating expenses: Selling, general and administrative expenses 43,502 263 Depreciation expense 2,479 4 Amortization expense 4,186 - ----- -- Income (loss) from operations 6,834 (267) Interest expense (income) and other financial costs 2,050 (2,139) ----- ------- Income (loss) before provision for income taxes 4,784 1,872 Provision for income taxes 3,086 670 ----- --- Net income (loss) $1,698 $1,202 Preferred stock beneficial conversion feature, accretion and dividends 1,518 30 ----- -- Net income (loss) available to common shareholders: 180 1,172 === ===== Basic and Diluted income (loss) per share $0.02 $0.04 ===== ===== Shares used in computing per share data: Basic and Diluted shares 9,456 29,688 Note: Prior to July 31, 2008 SGS was a development stage company and had no operations. STREAM GLOBAL SERVICES, INC. CONSOLIDATED CONDENSED BALANCE SHEETS (unaudited) (in thousands) March 31, December 31, 2009 2008 Assets Current assets: Cash and cash equivalents $13,373 $10,660 Accounts receivable, net 109,736 109,385 Other current assets 29,950 26,811 ------ ------ Total current assets 153,059 146,856 Equipment and fixtures, net 40,503 41,634 Goodwill, intangible assets, and other long-term assets 142,891 141,455 ------- ------- Total assets $336,453 $329,945 ======== ======== Liabilities and Stockholders' Equity Current liabilities $78,383 $79,392 Long-term debt 71,260 63,624 Capital lease obligations 4,968 5,484 Deferred income taxes 19,475 17,396 Other long-term liabilities 15,757 16,387 ------ ------ Total liabilities 189,843 182,283 Stockholders equity and preferred stock * 146,610 147,662 ------- ------- Total liabilities and stockholders' equity $336,453 $329,945 ======== ======== * March 31, 2009 and December 31, 2008 includes $703 and $145,911 of redeemable convertible preferred stock, respectively. STREAM GLOBAL SERVICES, INC. PRO FORMA COMBINED CONSOLIDATED CONDENSED STATEMENTS OF OPERATIONS (unaudited) (in thousands) Three Months Ended March 31, ---------------------------- 2009 2008 ---- ---- (Non-GAAP Proforma) ---------------------- Revenue $135,614 $140,372 Direct costs of revenue 77,423 90,687 ------ ------ Gross profit 58,191 49,685 ------ ------ Gross profit as a percentage of revenue 43% 35% Operating expenses: Selling, general and administrative expenses 42,822 41,955 Stock-based compensation expense 204 145 Depreciation expense 2,479 1,438 Amortization expense 4,186 4,095 ----- ----- 49,691 47,633 ------ ------ Income (loss) from operations 8,500 2,052 Interest expense (income) and other financial costs 3,716 1,847 ----- ----- Income (loss) before provision for income taxes 4,784 205 Provision for income taxes 3,086 2,933 ----- ----- Net income (loss) $1,698 $(2,728) ===== ====== Adjusted EBITDA Income (loss) from operations $8,500 $2,052 Depreciation and amortization expense 6,665 5,533 Restructuring severance expense 487 - Stock-based compensation expense 204 145 ------- ------ Adjusted EBITDA $15,856 $7,730 ======= ====== EBITDA as a percentage of revenue 11.7% 5.5% ------- ------ STREAM GLOBAL SERVICES, INC. RECONCILIATION OF GAAP TO NON-GAAP PRO FORMA INFORMATION (unaudited) (in thousands) Three Months Ended March 31, ---------------------------- 2009 2008 ---- ---- Net Income (loss) $1,698 $1,202 Add (deduct) items to reconcile to non-GAAP adjusted EBITDA: Provision for income taxes 3,086 670 Pro forma depreciation and amortization 6,665 5,533 Interest expense (income) and financial costs 2,050 (2,139) Realized foreign exchange gains 1,666 314 Restructuring severance 487 - Stock-based compensation expenses 204 145 Operating income (loss) from SHC for the period prior to the acquisition of July 31, 2008, excluding depreciation and amortization - 2,005 -- ----- Pro Forma EBITDA $15,856 $7,730 ======= ====== Direct cost of revenue $78,613 $90,911 Add (deduct) items to reconcile to non-GAAP adjusted EBITDA: Foreign exchange gains (1,190) (224) ----- --- Adjusted direct cost of revenue $77,423 $90,687 ======= ======= Gross profit $57,001 $49,461 Add (deduct) items to reconcile to non-GAAP adjusted EBITDA: Foreign exchange gains 1,190 224 ----- --- Adjusted gross profit $58,191 $49,685 ======= ======= Selling, general and administrative expenses $43,502 $42,190 Add (deduct) items to reconcile to non-GAAP adjusted EBITDA: Stock-based compensation (204) (145) Foreign exchange gains (476) (90) --- -- Selling, general and administrative expenses $42,822 $41,955 ======= ======= Income (loss) from operations $6,834 $1,738 Add (deduct) items to reconcile to non-GAAP adjusted EBITDA: Foreign exchange gains 1,666 314 ----- --- Income (loss) from operations $8,500 $2,052 ====== ====== Interest expense (income) and other financial costs $2,050 $1,533 Add (deduct) items to reconcile to non-GAAP adjusted EBITDA: Foreign exchange gains 1,666 314 ----- --- Interest expense (income) and other financial costs $3,716 $1,847 ====== ====== STREAM GLOBAL SERVICES, INC. STATEMENT OF OUTSTANDING COMMON STOCK EQUIVALENTS AND WARRANTS AS OF MARCH 31, 2009 (unaudited) (in thousands) Shares or warrants Percentage outstanding -------------------- ---------- Common share equivalents outstanding: Common shares held by founding stockholders subject to resale restrictions 7,813 22.41% Common shares held by employees subject to resale restriction 81 0.23% Common shares held by institutional Investor 1,250 3.59% Common shares held by other public investors 308 0.88% ----- ----- Common shares outstanding 9,452 27.11% Common share equivalents from conversion of 150,001 preferred shares held by Ares at $6.00 per share conversion price 25,415 72.89% ------ ----- Total common share equivalents outstanding 34,867 100.00% Warrants and employee stock options outstanding: Publicly held warrants outstanding, exercisable at $6.00 per warrant into common shares expiring in 2011 31,250 Ares held warrants outstanding, exercisable at $6.00 per warrant into common shares expiring in 2018 7,500 Employee stock options, exercisable at $6.00 per share and not yet vested 3,368 DATASOURCE: Stream Global Services, Inc. CONTACT: Stephen Farrell, Executive Vice President & Chief Financial Officer of Stream Global Services, Inc., +1-781-304-1800, Web Site: http://www.stream.com/

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