Microlog Wins Contract From DeKalb County Government for Its ServiceFirst(TM) Interactive Voice Response System
November 13 2012 - 2:00PM
Marketwired
Microlog Corporation (PINKSHEETS: MLOG), a Gaithersburg,
Maryland-based technology leader in Interactive Voice Response and
Call Center software solutions for the Government, Healthcare and
Lotteries, has been awarded a contract from the DeKalb County,
Georgia Department of Treasury and Accounting for its Interactive
Voice Response (IVR) system.
"Microlog is pleased to welcome DeKalb County to its family of
customers," said Microlog CEO Richard Meccarielli. "We are looking
forward to supporting the requirements and building a long standing
relationship going forward."
The IVR system will be used by the DeKalb County Department of
Treasury and Accounting / Water Sewer Billing (WSB) and will enable
citizens to make inquiries regarding water account information and
make bill payments via telephone on a 24/7 basis. The WSB bills and
collects for the Department of Watershed Management. There are
approximately 249,339 residential customers who are billed
bimonthly and approximately 16,116 non-farm business customers who
are billed monthly.
The Microlog IVR system will also encompass features such as
statistical reporting, equal access for the hearing impaired using
TTY signaling and the option to create custom phone applications
for automated surveys. The system will also allow the county to
create static notification lists, such as emergency contacts, or
import random caller lists and configure the system to contact the
caller list, play a specific message and give the caller predefined
options to respond to the message.
About Microlog:
Microlog Corporation designs, implements and services patented
software applications that enhance the productivity of the customer
contact center experience, as well as providing consultation on a
variety of system integration options. The company's services
encompass the migration of e-commerce into the traditional call
center environment by Web enablement. Microlog's award winning
products support this Web enablement, as well as supporting all
inbound and outbound media, telephone, e-mail, fax, and Web for
contact centers.
For further information about Microlog's products and solutions,
please contact Vanessa Meccarielli at (301) 540-5510 or by email at
vmeccarielli@mlog.com.
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Contact: Vanessa Meccarielli Microlog Corporation (301) 540-5510
vmeccarielli@mlog.com
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