Microlog Wins Contract From Kimbrough Ambulatory Care Center at Fort Meade for Its ServiceFirst(TM) Interactive Voice Respons...
March 27 2012 - 11:09AM
Marketwired
Microlog Corporation (PINKSHEETS: MLOG), a Gaithersburg,
Maryland-based technology leader in Integrated Voice Response (IVR)
and Computer Telephony Integration (CTI) solutions for the
Government, Healthcare and Lotteries has been awarded a contract
from Kimbrough Ambulatory Care Center, the main medical center at
Fort Meade in Fort Meade, Maryland, to upgrade the existing
Microlog system to its newly JITC-approved Service First™
Interactive Voice Response (IVR) system.
"We look forward to upgrading Kimbrough Ambulatory Care Center
to our JITC-approved ServiceFirst™ IVR system," said Microlog CEO
Richard Meccarielli. "Also, increasing their current system
capacity from 24 ports to 48 ports will enable both patients and
staff to more efficiently keep up with patient appointments and
other medical center needs by allowing for greater call handling
capabilities."
The Microlog ServiceFirst™ IVR system is an Interactive Voice
Response solution with multiple capabilities such as voice message
options, speech recognition, text-to-speech, multi-language options
and support for TTD (hearing impaired). The web-enabled system also
has extensive reporting capabilities that allow the customer to
track its call flow in an easy-to-read format, with the ability to
email reports on a daily basis.
About Microlog:
Microlog Corporation designs, implements and services patented
software applications that enhance the productivity of the customer
contact center experience, as well as providing consultation on a
variety of system integration options. The company's services
encompass the migration of e-commerce into the traditional call
center environment by Web enablement. Microlog's award winning
products support this Web enablement, as well as supporting all
inbound and outbound media, telephone, e-mail, fax, and Web for
contact centers.
For further information about Microlog's products and solutions,
please contact Vanessa Meccarielli at 202.746.7776 or by email at
vmeccarielli@mlog.com.
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MEDIA CONTACT: Vanessa Meccarielli Microlog Corporation (202)
746-7776 vmeccarielli@mlog.com
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