WNS Group CEO, Keshav R. Murugesh Talks about Changing People Practices in the BPO Industry at the World Economic Forum in Da...
September 20 2011 - 5:00AM
Business Wire
Keshav R. Murugesh, Group CEO, WNS (Holdings) Limited (NYSE:
WNS), a leading provider of global Business Process Outsourcing
(BPO) services, shared his thoughts on the trends that will pave
the path for the next phase of people practices in the industry, at
the World Economic Forum -- Annual Meeting of the New Champions
2011 (referred to as ‘Summer Davos’), held at Dalian, People's
Republic of China from Sept. 14-16, 2011. Keshav was a panelist on
the topic of "Nurturing Top Talent”, which focuses on issues such
as fostering top performance among employees; systemic approaches
to talent development; and innovative recruitment, fast-track and
mentorship programs. He shared his experiences with a few
game-changers in people practices that he has seen at WNS.
Some of the core dynamics that will drive top talent in the
outsourcing industry going forward, according to him are:
- Eco-system for entrepreneurship:
The desire to 'be one's own boss' is becoming common-place. Most
talented people would like to work in a company, which offers a
significant entrepreneurial environment. Hence, giving them plenty
of room for personal growth /achieving personal ambitions is
imperative, while ensuring that they align with the organizational
goal.
- Ensuring the creation of enough role
models inside the company: The biggest motivation for employees
is when leaders ‘walk-the-talk’. At WNS, people practices
constantly aim to create role models within the organization, which
will automatically fuel the next wave of top talent.
- Work-life balance: While
aspirations and achievements in a career can be very inspiring,
most employees will also look at the work-life balance. If the loss
of family time is not compensated with the scope for success /
achievement / room for growth at the workplace, then it would be
difficult to nurture and retain top talent.
- Innovative recruitment and
mentorship programs will surely lead the way companies will
retain their top talent.
- The job itself: It is going to
be an economy of ‘opportunity loss’. If the opportunities the
current job offers are greater vis-à-vis the ones lost by an
employee, then talent can be retained. It is going to be
increasingly challenging for employers to get the right mix of
‘role and profile’ to retain the top talent in an
organization.
“In today’s competitive environment, our growth doesn’t just
depend on cost reduction or efficiency gains, but on what we are
doing as outsourcing partners to enable our client’s top- and
bottom-line. Top talent is key to this strategic approach,” said
Keshav.
Keshav focused on the three key tenets of nurturing top talent
for next-generation leaders:
- Providing a conducive environment for
innovation and growth within every organization
- Creating stretch goals and enough room
for learning for employees across the organization, at all
levels
- Open-door policy from leaders, wherein
new ideas can be debated and backed with managerial / financial
support
About WNS
WNS (Holdings) Limited (NYSE: WNS), is a leading global business
process outsourcing company. WNS offers business value to
200+ global clients by combining operational excellence with deep
domain expertise in key industry verticals including Travel,
Insurance, Banking and Financial Services, Manufacturing, Retail
and Consumer Packaged Goods, Shipping and Logistics and Healthcare
and Utilities. WNS delivers an entire spectrum of business process
outsourcing services such as finance and accounting, customer care,
technology solutions, research and analytics and industry specific
back office and front office processes. WNS has over 21,000
professionals across 23 delivery centers worldwide including Costa
Rica, India, Philippines, Romania, Sri Lanka and United Kingdom.
For more information, visit www.wns.com.
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