WNS Renews Contract with Centrica
December 22 2008 - 8:05AM
Business Wire
WNS (Holdings) Limited (NYSE: WNS) a leading provider of global
business process outsourcing (BPO) services, today announced a
three year contract renewal with Centrica, extending an outsourcing
relationship that began in 2005, with the potential to extend
another two years in annual increments upon completion of the
initial renewal term. Under the contract, WNS will continue to
provide offshore customer service and billing support for
Centrica�s subsidiaries � British Gas in the UK and Direct Energy
in the United States and Canada. In addition, WNS will continue to
provide finance and accounting services and support to Centrica for
both their UK and US businesses. Under the terms of the renewal,
the companies together will also implement a transformational three
year plan to further streamline Centrica�s operations. Centrica
first partnered with WNS in 2005 when British Gas began rolling out
a new customer billing system to provide customer assistance to
support its businesses in the UK. In 2006, Centrica extended its
scope of services to include UK finance and accounting, which
received an �honorable mention� in the 2008 FAO Research Awards of
Distinction. Subsequently, the company expanded WNS� scope to
include finance and accounting and contact center services for
Direct Energy in North America. �WNS provides us a blend of
functional expertise and process capabilities which spans across
our diverse portfolio. Our partnership with WNS has become an
integral part of our operations and we look forward to maintaining
this stability and competitive advantage in a volatile energy
market,� said Phil Bentley, Managing Director - British Gas. �We
have seen measurable benefits from the start of our relationship
with WNS, including lower cost of operations and increased process
efficiencies while maintaining the quality of services we provide
our customers,� said Matthew Bateman, Managing Director of Pay As
You Go Energy � Centrica�s prepaid customer division. �The three
year improvement roadmap that we have developed together will be
central to obtaining additional operational efficiencies.� �We are
very pleased to be continuing our partnership with Centrica. Over
the past three years, our teams have become an extension of
Centrica�s operations,� said Neeraj Bhargava, CEO of WNS Global
Services. �This contract renewal underscores our alignment to their
business goals and reaffirms WNS� commitment to scale our services
to meet Centrica�s operational, functional and analytical needs.�
About WNS WNS is a leading global business process outsourcing
company. Deep industry and business process knowledge, a
partnership approach, comprehensive service offering and a proven
track record enable WNS to deliver business value to some of the
leading companies in the world. WNS is passionate about building a
market-leading company valued by our clients, employees, business
partners, investors and communities. For more information, visit
www.wnsgs.com. About Centrica Centrica is a top 30 FTSE100 company
with growing energy businesses in the UK, North America and Western
Europe. Centrica secures and supplies gas and electricity for
millions of homes and businesses and offer a distinctive range of
home energy solutions and low carbon products and services. Safe
Harbor Statement under the provisions of the United States Private
Securities Litigation Reform Act of 1995 This news release contains
forward-looking statements, as defined in the safe harbor
provisions of the U.S. Private Securities Litigation Reform Act of
1995. These statements involve a number of risks, uncertainties and
other factors that could cause actual results to differ materially
from�those that may be projected by these forward looking
statements. These risks and uncertainties include but are not
limited to technological innovation; telecommunications or
technology disruptions; future regulatory actions and conditions in
our operating areas; our dependence on a limited number of clients
in a limited number of industries; our ability to attract and
retain clients; our ability to expand our business or effectively
manage growth; our ability to hire and retain enough sufficiently
trained employees to support our operations; negative public
reaction in the US or the UK to offshore outsourcing; regulatory,
legislative and judicial developments; increasing competition in
the business process outsourcing industry; political or economic
instability in India, Sri Lanka and Jersey; worldwide economic and
business conditions, including a slowdown in the U.S. and Indian
economies and in the sectors in which our clients are based and a
slowdown in the BPO and IT sectors world-wide; our ability to
successfully consummate strategic acquisitions, as well as other
risks detailed in our reports filed with the U.S. Securities and
Exchange Commission. These filings are available at www.sec.gov. We
may, from time to time, make additional written and oral
forward-looking statements, including statements contained in our
filings with the Securities and Exchange Commission and our reports
to shareholders. You are cautioned not to place undue reliance on
these forward-looking statements, which reflect management�s
current analysis of future events. We undertake no obligation to
publicly update or revise any forward-looking statements, whether
as a result of new information, future events or otherwise.
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