Vocera Partners with National Retailer to Provide Connected Communication Solution for Employees
April 25 2019 - 4:05PM
Business Wire
Wearable communication technology and
intelligent software to optimize the customer journey
Vocera Communications, Inc. (NYSE:VCRA), a recognized leader in
communication and workflow solutions, today announced that
Nordstrom, Inc. is outfitting employees with wearable Vocera Badges
in the majority of its full-line stores within the United States.
Vocera technology allows salespeople to be hands-free and connect
easily with colleagues and customers who are onsite or on the
phone.
Interoperability between Nordstrom’s phone system and the Vocera
Platform enables salespeople wearing a Vocera Badge to quickly and
discreetly connect with instore colleagues at other locations with
a simple touch of a button and voice command. If employees need to
check on an item at another store, they can instantly connect by
saying a location, individual name, role or department via their
Vocera Badge. In the future, the integration will also enable store
operators to connect call-in customers with the right person in the
right department immediately on their wearable device.
“For more than 100 years, Nordstrom has found innovative
ways to set the standard for service excellence and exceed the
evolving expectations of consumers,” said Brent Lang, president and
CEO at Vocera. “We are honored to provide solutions that advance
this world-class organization along this exciting journey.”
About Vocera
The mission of Vocera Communications, Inc. is to simplify and
improve the lives of healthcare professionals and patients, while
enabling hospitals to enhance quality of care and operational
efficiency. In 2000, when the company was founded, we began to
forever change the way care teams communicate. Today, Vocera offers
the leading platform for improving clinical communication and
workflow. More than 1,850 facilities worldwide, including nearly
1,600 hospitals and healthcare facilities, have selected our
clinical communication and workflow solutions. Care team members
use our solutions to communicate and collaborate with co-workers by
securely texting or calling, and to be notified of important alerts
and alarms. They can choose the right device for their role or
task, including smartphones or our hands-free, wearable Vocera
Smartbadge and Vocera Badge. Interoperability between the Vocera
Platform and more than 140 clinical and operational systems helps
reduce alarm fatigue; speed up staff response times; and improve
patient care, safety, and experience. In addition to healthcare,
Vocera is at home in luxury hotels, aged care facilities, nuclear
power facilities, schools, libraries, retail stores, and more.
Vocera solutions make a difference in any industry where workers
are on the move and need to connect instantly with team members and
access resources or information quickly. In 2017, Vocera made the
list of Forbes 100 Most Trustworthy Companies in America. Learn
more at http://www.vocera.com and follow @VoceraComm on
Twitter.
Vocera® and the Vocera logo are trademarks of Vocera
Communications, Inc. registered in the United States and other
jurisdictions. All other trademarks appearing in this release are
the property of their respective owners.
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version on businesswire.com: https://www.businesswire.com/news/home/20190425005572/en/
Shanna HearonVocera Communications,
Inc.669-999-3368shearon@vocera.com
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