LAS VEGAS, Jan. 7, 2020 /PRNewswire/ -- Sprint (NYSE:S)
today at CES 2020 announced it is the winner of Frost and
Sullivan's 2019 North American Business Communications Solution New
Product Innovation Award for Sprint® Smart Messaging – a solution
to help businesses communicate with their customers through an
artificial intelligence (AI)-powered text messaging system.
Sprint's innovative solution allows businesses to use their
existing phone number to communicate in real-time using AI, and as
a result rescue missed customer calls. Sprint Smart Messaging
re-engages customers through text messaging – earning recognition
through Frost & Sullivan's prestigious award program.
"Our vision to connect our customers to people, places and
things in ways that matter most to them continues to expand as
customer needs evolve, pushing our team to develop forward-thinking
technologies that change the way our customers do business," said
Sasha Gorman, who leads product
development for Sprint Business. "By providing businesses with
a solution that streamlines communication without increasing labor
costs, we're offering small and medium-sized businesses a way to
keep up with evolving consumer demands, like instant
communications. We are incredibly honored to have been presented
with this award and look forward to continuing to create unique
solutions that optimize business needs."
Sprint Smart Messaging:
- Small and medium size businesses (SMB) use their existing
mobile phone, tablet or desktop computer landline or wireline
telephone number to receive and respond to text messages from
customers.
- The AI-powered messaging assistant allows prospective customer
questions to be answered immediately, ultimately reducing labor
costs and increasing response times.
- Customer communications – from inquiries as simple as
requesting business hours to complex requests like placing orders
or setting appointments – can be made through automated text
conversations, increasing efficiency for both the customer and the
business.
- Eatmoji, an add-on for Sprint Smart Messaging specifically for
restaurants, takes phone orders to avoid losing customers to busy
signals, holds or errors, and automates the entire process all the
way through to payment. Missed calls don't have to mean missed
orders.
Statistics show that 62% of calls to small business are left
unanswered, according to 411 Locals. Sprint Smart Messaging can
automatically text the customer, to re-engage them and increase
their interest. With Sprint Smart Messaging, 50% of customers whose
call went unanswered are saved from going to a competitor.
"Broadly applicable across a range of main street businesses,
Smart Messaging expands capabilities and functions with an AI
engine to respond to customer calls and questions via text
messaging. When the business cannot answer the phone, the call
automatically gets ported to text capability," said Brent
Ladarola, industry manager at Frost & Sullivan. "No other
carrier currently supporting the SMB segment offers this level of
enterprise-grade customer engagement. When callers leave a
voicemail, the Smart Messaging system transcribes it and transmits
it to the business owner (or designated employee) to read,
callback, or send a follow-up text."
Sprint Smart Messaging is one Capability™ of many offered
by Sprint. Learn more about Sprint Capability™ at CES 2020 in
Las Vegas. The Sprint meeting area
is located at the ARIA Resort and Hotel. To set up a
briefing with a Sprint executive or to schedule a demo in person,
contact Sprint@godriven360.com.
Frost & Sullivan is a leading 56-year-old market research
and consulting firm that tracks multiple industries including
automotive; healthcare; information and communication technology;
and more. This award recognizes companies like Sprint that have
leading technological assets, unrivaled innovation and leadership
among companies, products, processes and executives.
Certainty℠ Capability™ Curiosity™
Sprint Business is changing the way SMBs, enterprises and
government entities connect, manage and secure its people, places
and things – orchestrating an array of next generation technologies
and insights, artificial intelligence and the power of Sprint's
converged wireless, wireline and Curiosity™ IoT capabilities to
create unparalleled products and solutions.
About Sprint:
Sprint (NYSE: S) is a communications
services company that creates more and better ways to connect
its customers to the things they care about most. Sprint
served 53.9 million connections as of September 30, 2019 and is widely recognized for
developing, engineering and deploying innovative technologies,
including the first wireless 4G service from a national carrier in
the United States; leading
no-contract brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless;
instant national and international push-to-talk capabilities; and a
global Tier 1 Internet backbone. Today, Sprint's legacy of
innovation and service continues with an increased investment to
dramatically improve coverage, reliability, and speed across its
nationwide network and commitment to launching a 5G mobile network
in the U.S. You can learn more and visit Sprint at www.sprint.com
or www.facebook.com/sprint and www.twitter.com/sprint.
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SOURCE Sprint