For the Third Consecutive Year, NJNG Ranks Highest in the Eastern U.S. on the J.D. Power & Associates 2011 Gas Utility Reside...
September 21 2011 - 12:40PM
Business Wire
For the third consecutive year, New Jersey Natural Gas (NJNG)
ranked the highest in the eastern United States amongst large
utilities, according to the J.D. Power and Associates 2011 Gas
Utility Residential Customer Satisfaction Study. The annual study
measures residential customer satisfaction with gas utility
companies across six categories: billing and payment, price,
corporate citizenship, communications, customer service and field
service.
“To be recognized as the highest ranked large utility in the
east region by J.D. Power and Associates for three years running is
a tremendous accomplishment,” said Laurence M. Downes, chairman and
CEO of NJNG. “I’d like to thank our employees for their tireless
dedication and extraordinary commitment to serving our customers.
This honor is truly a reflection of all that they do.”
NJNG ranked highest in overall customer satisfaction amongst
natural gas utilities serving more than 400,000 customers in the
east region. The company’s overall score of 635 is well above the
regional average of 606. Additionally, NJNG was ranked as the top
performer in the price, corporate citizenship, communications and
customer service categories.
The Gas Utility Residential Customer Satisfaction Study,
published for the past ten years, measures customer satisfaction
with the 75 largest U.S. gas utility providers. These results are
based on nearly 63,000 responses collected online over four
quarterly fielding periods from September 2010 through July 2011.
More information on the J.D. Power and Associates study can be
found at www.jdpower.com.
Headquartered in Westlake Village, Calif., J.D. Power and
Associates is a global marketing information services company
operating in key business sectors including market research,
forecasting, performance improvement, training and customer
satisfaction. The firm’s quality and satisfaction measurements are
based on responses from millions of consumers annually. For
information on cell phone ratings, car reviews and ratings, car
insurance, health insurance and more, please visit jdpower.com.
J.D. Power and Associates is a business unit of The McGraw-Hill
Companies.
About New Jersey Natural
Gas
New Jersey Natural Gas is the principal subsidiary of New Jersey
Resources, a Fortune 1000 company, that provides safe and reliable
natural gas and renewable energy services, including
transportation, distribution and asset management in states from
the Gulf Coast to the New England regions, including the
Mid-Continent region, the West Coast and Canada, while investing in
and maintaining an extensive infrastructure to support future
growth. With over $2.5 billion in annual revenues, NJR safely and
reliably operates and maintains 6,800 miles of natural gas
transportation and distribution infrastructure to serve nearly half
a million customers; develops and manages a diverse portfolio of
1.54 Bcf/day of firm transportation and over 59 Bcf of firm storage
capacity; offers low carbon solutions of clean energy through its
commercial and residential solar programs and provides appliance
installation, repair and contract service to nearly 150,000 homes
and businesses. Additionally, NJR holds investments in midstream
assets through equity partnerships including Steckman Ridge and
Iroquois. Through Conserve to Preserve®, NJR is helping customers
save energy and money by promoting conservation and encouraging
efficiency. For more information about NJR, visit
www.njliving.com.
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