Citizens Financial Group Renews Five-Year Agreement With Fidelity Information Services JACKSONVILLE, Fla., March 31 /PRNewswire-FirstCall/ -- Fidelity Information Services (Fidelity), a division of Fidelity National Financial, Inc. , a Fortune 500 provider of products and outsourced services and solutions to financial institutions and the real estate industry, today announced the renewal of a five-year software and services agreement with Citizens Financial Group, Inc. (Citizens). Fidelity's core banking and TouchPoint solutions software are included in the agreement with Citizens. Fidelity will support and maintain these software solutions, as well as other mainframe-based applications, and will continue to assist Citizens with development projects and application upgrades. In addition to supporting Citizens' mission-critical applications, Fidelity will continue to assist Citizens in growing through acquisitions. Since 2001, Fidelity has converted approximately 5 millionaccounts during the last six acquisitions Citizens has completed. Through this partnership, Fidelity and Citizens have integrated the disparate systems acquired by Citizens into one seamless, end-to-end solution. "Fidelity is a major player on our technology team. Together we have converted acquired banks in a way that allowed for continued organic growth, which is the key factor in making an acquisition strategy successful," said William K. Wray, Chief Information Officer, Citizens Financial Group."In addition, our daily mission is to delight customers with exceptional service, and Fidelity provides software tools and other resources to help us live up to that high standard." "Fidelity and Citizens have partnered together since 1996, and we look forward to continuing to look for ways to leverage Citizens' resources and to ensure that Citizens continues to meet its long-term strategic goals," said Roger Leitner, president of the Enterprise Banking Solutions division of Fidelity Information Services. Fidelity National Financial, Inc., number 262 on the Fortune 500, is a provider of products and outsourced services and solutions to financial institutions and the real estate industry. The Company had total revenue of more than $7.7 billion andearned more than $860 million in 2003, with cash flow from operations of nearly $1.3 billion for that same period. FNF is one of the world's largest providers of information-based technology solutions and processing services to financial institutions and the mortgage and financial services industries through its subsidiary Fidelity Information Services, Inc. Fidelity Information Services processes nearly 50 percent of all U.S. residential mortgages, with balances exceeding $2.5 trillion, has processing and technology relationships with 46 of the top 50 U.S. banks and has clients in more than 50 countries who rely on its processing and outsourcing products and services. Additionally, FNF is the nation's largest title insurance company and also provides other real estate-related services such as escrow, flood and tax certifications with life of loan monitoring, merged credit reporting, property valuations and appraisals, default management, relocation services, flood, homeowners and home warranty insurance, exchange intermediary services, mortgage loan aggregation and fulfillment, multiple listing services software, mortgage loan origination software, collateral scoring analytics and real property data. More information about the FNF family of companies can be found at http://www.fnf.com/ and http://www.fidelityinfoservices.com/. Citizens Financial Group, Inc. is headquartered in Providence, Rhode Island. It is one of the nation's 20 largest commercial bank holding companies, with $78 billion in assets, more than 880 Citizens Bank branches, approximately 1,650 ATMs and more than 15,500 employees in seven New England and Mid-Atlantic states. Citizens is owned by The Royal Bank of Scotland Group plc (RBS), which is headquartered in Edinburgh. By market capitalization, The Royal Bank of Scotland is the second-largest bank both in the UK and Europe and the fifth largest in the world. Its assets totaled $813 billion as of December 31, 2003. RBS has more than 2,200 branches in the UK and more than 120,000 employees worldwide. For more information, please visit the Citizens website, http://www.citizensbank.com/. DATASOURCE: Fidelity National Financial, Inc., CONTACT: Daniel Kennedy Murphy, SVP, Finance and Investor Relations, Fidelity National Financial, Inc., +1-904-854-8120, or ; or Valerie Taylor, Marketing, Fidelity Information Services, Inc., +1-501-831-2799, or Web site: http://www.fnf.com/ http://www.fidelityinfoservices.com/ http://www.citizensbank.com/

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