SAN ANTONIO, June 24 /PRNewswire-FirstCall/ -- Frost today
announced that it has received the 2010 Customer Engagement Award
from Allegiance, Inc. The Allegiance Engagement Awards are given to
organizations that have demonstrated high customer or employee
engagement based on customer and employee surveys collected through
the Allegiance Engage platform in 2009. Customer engagement
reflects an emotional commitment and willingness to recommend,
endorse and refer business to help the company grow.
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"It is rewarding to know that our customers appreciate our way
of doing business," said Paul
Olivier, group executive vice president of consumer banking
for Frost. "This award is especially gratifying, as it
reflects what our customers say and highlights their willingness to
recommend Frost to others."
Allegiance presented the award to Frost at the fourth annual
Allegiance Engage Summit on May 19,
2010. Frost was one of only five companies nationwide
to receive this Customer Engagement Award. Awards were given for
top scores in customer engagement and employee engagement in 2009
and were broken into two different categories: (1) overall
engagement score for 2009, and (2) an honorable mention for
improvement in engagement score from first half of 2009 to second
half of 2009.
"Allegiance is honored to recognize Frost for its commitment to
excellence in engagement," said Adam
Edmunds, CEO of Allegiance. "Companies that understand the
importance of engaging customers are more successful and enjoy
faster growth. We commend Frost for going beyond the ordinary in
opening feedback channels with their customers and being responsive
to their needs."
Scoring for the Engagement Awards is based on Allegiance Pulse,
a top-down analysis survey designed by loyalty experts and Ph.D.s
to measure attitudes and intentions of customers and/or
employees.
About Frost
Frost is the banking, investments and insurance subsidiary of
Cullen/Frost Bankers, Inc. (NYSE: CFR), a financial holding company
headquartered in San Antonio, with
assets of $16.8 billion at
March 31, 2010. The corporation
provides a full range of business and consumer banking products,
investment and brokerage services, insurance products and
investment banking services, all featured on frostbank.com.
Frost operates more than 110 financial centers across
Texas in the Austin, Corpus
Christi, Dallas,
Fort Worth, Houston, Rio Grande Valley and San Antonio regions. Founded in 1868, Frost is
the largest Texas-based banking
organization that operates only in Texas, with a legacy of helping Texans with
their financial needs during three centuries.
About Allegiance, Inc.
Allegiance, Inc. offers next generation Voice of the Customer
(VOC) and feedback management software to help organizations grow
customer and employee loyalty and engagement. The Allegiance Engage
Software platform facilitates survey creation and gathers responses
and unsolicited comments in real-time into a centralized online
system, saving time, effort and money. Allegiance solutions measure
customer and employee engagement, revealing precise actions to grow
engagement and increase revenue. Allegiance Enterprise Feedback
Management (EFM), predictive analytics, and professional services
combine to help businesses capitalize on engagement. In 2009,
Allegiance was ranked 58th on the list of the 500 fastest growing,
privately held companies in the U.S. by Inc. Magazine. For more
information about Allegiance, visit http://www.allegiance.com .
Renee Sabel
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Frost
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210.220.5416
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rsabel@frostbank.com
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Chris Cottle
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Allegiance, Inc.
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801-617-8034
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chris.cottle@allegiance.com
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SOURCE Frost